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1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing. 2. Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow up calls, voicemails and any other pending service requests. 3. Provides prompt, courteous a
Posted 5 days ago
Build strong relationships with other team members and departments; providing excellent internal customer service to optimize service to all external clients Provide professional and courteous customer service to external customers via phone and email Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns Document issues, action steps and outcome
Posted Today
Responsible for supervising the performance of Customer Account Executives (CAE) in all activities related to Comcast products as well as customer equipment. Provides leadership and manages performance to achieve a range of sales, service and operational business goals, and ensures the Comcast Quality Experience (CQE). Core Responsibilities Develops personal performance plans with CAE's and provid
Posted 16 days ago
Sr. Manager, Contact Center Functional Support Plymouth, MN (00S06) TCF Bank currently has an opening for a Sr. Manager, Contact Center Functional Support at our Plymouth location. The Sr. Manager, Contact Center Functional Support position supports TCF's Retail Banking Contact Center and is responsible for increasing operational effectiveness across the Contact Center customer service and sales f
Posted 1 day ago
The Ambulatory Triage Nurse uses the nursing process to triage telephone calls from patients and families in order to assess, arrive at appropriate care disposition, and advise for each situation. The role uses approved protocols to guide decision making, works cooperatively with health care providers and clinic staff to ensure resolutions that best serve the patient and family, educates parents/p
Posted 5 days ago
Team members work and thrive in a fun, exciting, fast paced restaurant! You will receive world class training that will shape a culture of positivity, high energy, and passion for the freshest soups, salads and sandwiches around! We pride ourselves on fast and friendly customer service, while fostering direct and genuine relationships with our guests. We also pride ourselves on showing real and si
Posted 1 day ago
Provide a professional level of service & support to customers & employees that utilize the Contact Center for a variety of purposes & facilitates recommended action in a manner consistent with Slumberland and Contact Center guidelines Essential Functions and Accountabilities Daily Essentials Daily implementation of company Mission, vision and strategy in compliance with the Principles and Values
Posted 22 days ago
In a 24 hour, 7 days a week environment, collects and documents patient information (demographics, insurance, contact info) in the EHR and/or other electronic system in accordance with established registration standards/policies Verifies insurance eligibility, as appropriate/needed by site location according to established registration standards All while ensuring excellent patient/visitor experie
Posted Today
Responsible for managing all phases of services provided by the Customer Account Executive (CAE). Leads the CAE team to achieve and deliver the Comcast Quality Experience (CQE), excellent levels of customer service, ensures call quality within the call center, and delivers tight operational and financial controls in a cost effective manner. Handles multiple tasks to help drive efficiencies and man
Posted 18 days ago
Immediate need for an experienced Customer Service Manager to join a growing small business. The individual will manage and build a team of call center reps (current team is 4 5 people and growing) to support customers and will be responsible for the following activities Spearhead a proactive/outbound call campaign to existing customers to upgrade products and add on new features Train and monitor
Posted 30 days ago
POSITION PURPOSE Assists members over the phone and on line with financial products and services in a professional and courteous manner ESSENTIAL FUNCTIONS AND BASIC DUTIES • Assist credit union members primarily over the phone, through online chat or other electronic methods • Identify and recommend products and services aligned with member needs • Handle multiple tasks in a fast p
Posted 30 days ago
Team members work and thrive in a fun, exciting, fast paced restaurant environment! You will receive world class training that will shape a culture of positivity, high energy, and passion for the freshest soups, salads and sandwiches around! We pride ourselves on fast and friendly customer service, while fostering direct and genuine relationships with our guests. We also pride ourselves on showing
Posted 1 day ago
Diagnostic Group LLC
- Eagan, MN
Sonic, seeks a Customer Service Representative to join our Eagan, MN facility for M F 10 30am to 7pm, with occasional Saturday hours. Responsibilities will include the following but are not limited to Enters orders for hearing devices, supplies and warranties. Processes loss and damage claims Processes service orders requests Processes return for credit requests Resolve and process customer compla
Posted 29 days ago
This small startup is GROWING like crazy, and help is wanted to service existing accounts for the popular service they offer. You'll spend the majority of your time on the phone making sure customers are happy with their service, providing alternate options to their existing service, and preventing cancellations as best you can. You'll need to know the service in and out, be quick to answe
Posted 1 month ago
Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic related questions and takes/confirms hotel reservations based on department policies and procedures. Applies high guest service standards. Job Duties Answers and routes all telephone calls to the appropriate departments according to department call script standards. Accepts, confi
Posted 18 days ago
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