Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

Hours: Sunday - Thursday 10am - 6:30pm

Location: Cedar Commons, 11450 SE Division St. Portland, OR 97266

SUMMARY: This position supports recovering and formerly homeless individuals living in Cedar Commons housing by providing advocacy and support. This position will work as a member of an integrated team at Cedar Commons and the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing and achieving self-sufficiency.

RESPONSIBILITIES:

• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
• Work as a member of an integrated team at Cedar Commons and Blackburn Center across housing, primary care, substance use treatment and behavioral health teams.
• Build understanding of and appreciation for diversity among Cedar Commons clients and support their connection to culturally responsive and culturally specific services as requested.
• Process resident/client intakes and discharges with completion of associated forms.
• Maintain resident/client files including progress notes and other records.
• Meet bi-weekly with clients along with other referral sources as needed.
• Refer clients to Employment Access Center and Community Volunteer Corps along with other CCC and outside agencies as appropriate.
• Identify community and individual issues which could result in a change in a residents/client's status and work to achieve appropriate resolution.
• Connect residents/clients to appropriate self-sufficiency and community-based resources.
• Network with various community providers.
• Attending appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services and/or Administration Department in a timely and accurate manner.
• Enter data into the Homeless Management Information System.
• Follow all the building rules.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

DESCRIPTION OF OTHER DUTIES:

• Monitor the office and answer telephone as necessary.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease, treatment and intervention methods.
• Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
• Identify resident issues and support them through information sharing and educating them about building rules and policies.
• Follow up regularly with residents to ensure they are getting their needs met.
• Interview all applicants prior to moving in to complete basic needs assessment, ensure they meet building criteria.
• Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents,
• Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise directly related to the building.
• Create and execute internal community programs within the building in partnership with the services team.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community, social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Knowledge of how to deal with a combative tenant/client.
• Ability to work in an environment where people may be verbally hostile.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the public, tenants, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to access and enter data into a web-based data system.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide leadership.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.
• Physical ability to climb stairs several times a day.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.

QUALIFICATIONS:

• High school diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
• Experience working with people who have experienced mental health illness preferred.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.
• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver's training within 60 days (about 2 months) of being an approved driver and continued recertification training.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.