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  Is It Important to Deal With Problem Employee Behaviors Promptly?
by Mary G. White - Aug, 2015
When employees are exhibiting negative behaviors in the workplace, it is important for supervisors to address the problems effectively and promptly. While no manager looks forward to having to have this type of difficult conversation with an employee, communication with employees about negative behaviors when they occur is an important part of every management job. Don’t Delay Dealing With Problem Behaviors Don’t put off...
 
  Simple Ain't Easy!
by Marshall Goldsmith - Aug, 2015
As an executive coach, I’ve been helping successful people achieve positive lasting change in behavior for more than thirty-five years. Most of my clients embrace the opportunity to change, and most are aware of the fact that behavioral change will help them become more effective leaders, partners, and even family members. A few are not. My process of helping clients is straightforward and consistent. I interview and liste...
 
  How to Cope Effectively With Discomfort at Work
by Alexandra Levit - Jul, 2015
There’s no way to prevent change and the discomfort that comes along with it, especially in the unpredictable 21st century business world. What you can do, though, is learn to be at peace while chaos swirls around you. When I entered the business world for the first time, I took my Type-A self with me. I was accustomed to executing, perfectly, everything I wanted to do. The thought of my company having a mind of its own ter...
 
  Winning at Working: Getting Past the Hurdles
by Nan S. Russell - Jul, 2015
One of my work favorites is crossing items off my to-do list. At the end of the day, it feels great to know you’ve made progress, resolved a problem, dealt with a difficult challenge, or accomplished an objective. Unfortunately, too often we find ourselves without those feelings. Instead, frustration, bureaucracy, and unresponsiveness have thwarted our well-being. The person you’ve been waiting to get an answer from doesn’t...
 
  Are You Teaching Your Employees to Fish?
by Alexandra Levit - Jul, 2015
Teaching your employees to be self-sufficient benefits the productivity of the whole team. As I write this, the New York Times has just reported on a 30-year-old man who shot his rich dad because the father had the nerve to decrease his allowance a few hundred dollars. The dad had been paying the son’s pricey Manhattan rent and was also giving him spending money. He cut the latter down a bit and paid for it with his life....
 
  Let's End the Collective Death by Conference Call
by Alexandra Levit - Jul, 2015
It’s time to end our collective “death by conference call.” According to new InterCall research on workplace conference call behavior, 82 percent of employees admitted to focusing on other work or non-work distractions while on a call. Rob Bellmar, executive vice president of conferencing and collaboration at InterCall, recently offered some great tips to Harvard Business Review about ending conference call abuse. Here are...
 
  4 Ways You’re Sabotaging Your Entrepreneurial Success (And How to Stop)
by Melody Wilding - Jul, 2015
You’re a young entrepreneur who eats, sleeps, and breathes your business – yet, all too often you feel stuck and frustrated. As a business owner, you’ve chosen to carve your own path and be the one responsible for your success. But do you ever wish that sometimes you could just get out of your own way? What you might not realize is that specific, unconscious behaviors may be stalling you and holding you back. Here are...
 
  When Making the Right Choice Means Ignoring a Boss's Orders
by Beverly Jones - Jul, 2015
Guide dogs undergo intense obedience training to prepare them to lead visually impaired people around obstacles. But what happens when a blind woman doesn't hear the approach of a quiet electric vehicle and directs her dog to step off the curb? At that moment, the dog must make a life and death decision: does he block the woman from going forward, even if it means disobeying a command? "Intelligent Disobedience" is the ter...
 
  Best Practices for Scheduling Employee Training
by Mary Gormandy White - Jul, 2015
If you’re responsible for employee training in your company, it’s important to realize that how you approach scheduling training events and opportunities is just as important as the topics that you offer. Having a good training schedule has a lot to do with whether employees will choose to attend optional training programs and if they’ll have a positive attitude toward those that are mandatory. 4 Key Steps to Effectively Sc...
 
  Service Excellence – Why Experience Goes Wrong
by Barbara Giamanco - Jul, 2015
Service excellence is something that I expect from the companies taking my money for the product or service I purchase from them. Yet, I think of countless interactions with vendors recently that cause me to wonder why companies have such difficulty getting it right.Excellent concept At its core, the importance of delivering service excellence is fairly straightforward and easy to understand. Even easier is the clear financ...
 
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