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Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Manage the processing of incoming calls to the Help Desk via both telephone and e mail to ensure courteous, timely, and effective resolution of end user issues. Design and enforce request handling and escalati
Posted 5 days ago
1. Responds to routine and some non routine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; installs projects as necessary. 2. Identifies and resolves problems for many types of service calls including emergency and after hours calls; analyzes repair requirements and prov
Posted 5 days ago
1.Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.
Posted 5 days ago
Under direct supervision, this position is responsible for installing, programming, system start up/check out, certification, and related customer training on assigned Fire, Security, and/or projects which are typically small to medium projects that are often less complex. The position may also work on larger projects with greater complexity as needed and able. Also delivers assigned projects effe
Posted 5 days ago
Convergint Technologies is looking for a full time Account Executive to sell Fire & Life Safety services in the Minneapolis area with a dedicated focus on growing our fire & life safety business. This sales professional will prospect, cultivate, and secure sales opportunities within the local market utilizing recognized effective lead generation techniques. Main Work Duties Cultivate and close Fir
Posted 5 days ago
Assist fellow colleagues with day to day duties involved with testing and inspecting of Life Safety Systems. Assist with installation of fire alarm, security, access control, and CCTV systems. Maintain a high level of professionalism and always strive to be our customers Number One Service Provider. Skills Professionalism Excellent Customer Relations A desire to learn new skills Other Must be will
Posted 6 days ago
1.Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business. May handle calls after hours. 2.Creates and dispatches work orders in iCare daily for scheduling of
Posted 20 days ago
Responsible for maintaining unique customer programs and initiatives for one or more of Convergints Local/Regional accounts. Works with and supports the activities of multiple Operations teams delivering to large/complex customers. Serves as a customer advocate and acts as a single point of contact, facilitating internal and external communications. Effectively assists in the execution of customer
Posted 20 days ago
1.Installs, programs, tests, repairs, and services a variety of systems and equipment for drive up, locksmith and electronic projects with guidance as needed. Refers more complex issues to higher level Specialists. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or
Posted 22 days ago
1.Installs, programs, tests, repairs, and services a variety of systems and equipment for drive up, locksmith and electronic projects with guidance as needed. Refers more complex issues to higher level Specialists. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or
Posted 22 days ago
1.Installs, programs, tests, repairs, and services a variety of systems and equipment for drive up, locksmith and electronic projects with guidance as needed. Refers more complex issues to higher level Specialists. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or
Posted 22 days ago
1.Installs, programs, tests, repairs, and services a variety of systems and equipment for drive up, locksmith and electronic projects with guidance as needed. Refers more complex issues to higher level Specialists. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or
Posted 22 days ago
1.Installs, programs, tests, repairs, and services a variety of systems and equipment for drive up, locksmith and electronic projects with guidance as needed. Refers more complex issues to higher level Specialists. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or
Posted 22 days ago
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