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Watch Repairs Receive, inspect, diagnose, repair and ship guest watches. Engrave guest watches upon request. Order supplies needed to complete repairs. Set proper expectations and completes guest repairs on time (tracking in Salesforce). Send Factory Repairs to HQ if repair cannot be executed due to insufficient inventory, quality issues, etc. Log all repairs in Salesforc
Posted Today
Guest Experience Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in person and virtual shopping appointments. Participate in monthly pr
Posted 2 days ago
Shinola Detroit LLC
- Chicago, IL / New York, NY
Managing Existing Territory Accounts Manage and execute sales strategy within the assigned accounts within a territory Traveling to stores (60%) to monitor open to buy, inventory turnover, replenishment, coop/cost control, product mix, sales trends advertising, promotional activities, merchandising techniques, visual presentation standards, adequate training, and overall
Posted 3 days ago
A Service Center Processor has a vital role within the repair team by being the intermediary between our repair technicians, artisans, and customer service. As a repair processor, we strive to support Shinola's mission by providing the customer with timely and effective processing, streamlining communication to provide our guests with the best after sales experience. Dail
Posted 4 days ago
Management of Open to Buy Manage and coordinate receipts to OTB budget by channel validating sales trend to forecasts. Suggest flow of OTB between channels to fuel sales trends and optimize inventory. Track purchase order receipts to budget, working with supply chain to ensure timely deliveries. Seasonal Merchandise Buy Assist in formulating the buy, scheduling and presen
Posted 4 days ago
Position Type Full Time Salary (Hybrid)Location Detroit, MI (Shinola HQ)Reports to Senior Planner About us At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy in a style that is unique
Posted 4 days ago
The Senior Information Security Analyst will plan, implement, upgrade, and monitor security protocols for the protection of the organization's computer networks and information. This position works closely with our infrastructure and applications teams daily to fulfill the organization's IT security needs. Our IT department has a growing security practice which in this ro
Posted 5 days ago
The Senior Information Security Analyst will plan, implement, upgrade, and monitor security protocols for the protection of the organization's computer networks and information. This position works closely with our infrastructure and applications teams daily to fulfill the organization's IT security needs. Our IT department has a growing security practice which in this ro
Posted 5 days ago
Who we are Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last We are committed to creating high quality manufacturing jobs while operating the first at scale watch factory in the US in 50 years What we promise We deliver thoughtful craftsmanship, timeless design and spirited stories that inspire people to live
Posted 5 days ago
Monitor Workflow Use reports/dashboards to delegate, assign and monitor workload for each processor. Use reports/dashboards to ensure returns lead time is met. Ensure returned product adheres to Shinola's Return policy. Able to support business needs to accommodate holiday schedules, training, and customer needs. Resolve/Answer Customer Service Inquiries Assisting custome
Posted 5 days ago
Lead business reporting acumen for the organization Individual will be an expert in understanding how the numbers come together and can articulate the data clearly and concisely. System Data Integration for reporting and business understanding Lead the technical requirements of what is necessary to connect all systems within the organization to a common place to clarify u
Posted 5 days ago
Who we are At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder,
Posted 5 days ago
Who we are At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder,
Posted 5 days ago
At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making deci
Posted 7 days ago
Who we are At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder,
Posted 10 days ago
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