Use working knowledge obtained from the Series 7 & 66 certifications to support new memberships, accounts, loans, and investment services for members. Utilize resources to ensure quality member service. Monitor and complete member care calls and assist with loan queues to expand on cross selling opportunities. Support Contact Center with inbound member calls as necessary.

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la

Responsible for the development and maintenance of internal and external relationships for referral sources within the community including, but not limited to, HVCU branches, realtors, attorneys, accountants and other affinity groups. Attend functions relative to the position to build rapport within the community. Respond to and follow up on customer inquiries and leads f

Use working knowledge obtained from the Series 7 & 66 certifications to support new memberships, accounts, loans, and investment services for members. Utilize resources to ensure quality member service. Monitor and complete member care calls and assist with loan queues to expand on cross selling opportunities. Support Contact Center with inbound member calls as necessary.

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Assist with member inbound

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la

Regularly travel and provide supervisory and leadership coverage for all HVCU branch locations, in the absence of branch leadership. Assume responsibility for the staff and daily operations of assigned branches (both standard and universal models) including cash/teller operations, ATM, Teller Infinity, branch proof, compliance, and security. Interview, hire, coach, and de

Own, define and evolve HVCU's brand and brand strategy including messaging frameworks and standards across our channels; collaborate with key stakeholders on brand architecture, and ensure that all channels and departments are working toward the same brand vision with our brand personality consistently displayed in everything we do. Lead the planning, execution, and optim

Provide leadership and oversight of the Consumer Loan process, ensuring accuracy, efficiency and superior member service in the process. Oversee the direct and indirect consumer lending operations to ensure the application through servicing is compliant, efficient and accurate and provides a superior member service experience. Manage an indirect dealer compensation progra

Assist in creating an overall IT quality strategic roadmap and approach to quality assurance that will ensure required performance and functionality of HVCU's technology and applications. Assist in the creation of end to end test strategies for testing of major platform and application deployments, upgrades, and maintenance. Follow best practices for quality assurance pro

Review loan packages and documents for accuracy, prepares final loan package for funding. Input and verify funding data into the consumer loans origination system to ensure the loan is funded in accordance with lending policies and procedures, disburses loan proceeds and performs associated system maintenance. Issue documents required by Truth in Lending and RESPA. Operat

Accurately record, reconcile, and research discrepancies on various general ledger accounts. Collaborate with branches, departments and outside vendors to ensure accuracy of financial data. Assist in data gathering for internal/external audits and exams. Develop and maintain departmental procedures as necessary. Adhere to all Credit Union policies, procedures, and regulat

Responsible for implementing, and maintaining cloud infrastructure, cloud integrations data transfers deployment of cloud native applications, and implementing cloud security measures. Ensure appropriate policies, procedures and guidance is followed and acts as a subject matter expert to peer infrastructure and application support personnel Perform advanced Cloud technica

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la