Shift Manager at MSP Airport
St. Paul, MN 
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Posted 7 days ago
Job Description
  • Oversee Lindbergh (T1), Humphrey (T2), and Valet parking lot operations.
  • Assist in the supervision of cashiers, temporary employees, car runners, maintenance personnel, inventory, and control room assistants.
  • Assist customers with locating vehicles.
  • Approve exception transactions such as reductions, promissory notes, over rings, mutilated tickets, deleted credit cards, and refund request letters.
  • Distribute memos, verbal coaching, and schedules. Ensure proper quantities of operational logs and forms are available and make copies when needed.
  • Ensure that all employees are in compliance with the company uniform policy and personal grooming guidelines.
  • Assist guests with questions, concerns, complaints, comments, and directions, via phone, e-mail, intercom, or in person.
  • Repair gate arms, ticket dispensers, and reboot gate cabinet systems and computers when necessary. This would include notification of system errors or malfunctions to Zeag and Landside.
  • Assist in the coordination of any direction of traffic due to ramp closures, openings, and diversions. Also includes the coordination of additional staffing needed to assist in these tasks.
  • Complete and review Cashier Shift Reports at the end of Cashier shift.
  • Inspect company vehicles for damage and complete inspection logs.
  • Complete incident reports needed to document damage, theft, or personal injury claims. This would include accident reports, and worker compensation claims.
  • The ability to perform union duties such as cashiering, car running, maintenance, control room assistant, shoveling, snowplowing, and inventory in emergencies situations in compliance with the union contract.
  • Coordinate with vendor and police the towing of illegally parked and relocated vehicles.
  • Document all absences and tardiness of assigned team members. Also responsible for scheduling of union members and call-ins when necessary.
  • Contact upper management for any questions, complaints, suggestions, and decisions involving operational issues.
  • Conduct security vehicle inspections using under carriage mirrors and inspect trunks, trailers, and interiors for suspicious activity as needed.
  • Assist in the coordination of construction contractors, project managers for maintenance, construction projects, and the relocation of vehicles.
  • Inspect ramps, parking equipment, signs, and all aspects of the parking facilities for damage, lighting issues, or in need of cleaning and submit the appropriate work order.
  • Enforce all ABM Parking Services and MAC policies and procedures.
  • All other duties as may be assigned from time to time.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

MINIMUM REQUIREMENTS *

  • High School diploma or equivalent.
  • Must be 18 years of age or older.
  • Must provide a valid driver's license meeting the company's MVR criteria.
  • Must pass Airport security screening.
  • Must be willing to work flexible schedules, including nights, weekends, and holidays.
  • Must demonstrate proven leadership skills.
  • Must be able to converse in fluent English.
  • Must be able to read and write English.
  • Must have computer skills including working knowledge of MS Word, Excel, and Outlook.
  • Must be able to lift 35 lbs.
  • Previous experience in customer service and/or management desired.
  • Previous experience working in union environment a plus.
  • Willing and able to work outdoors in all climates of weather.

ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)

 

Job Summary
Company
ABM
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
42000
Required Education
High School or Equivalent
Required Experience
Open
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