Customer Service Coordinator
Oakdale, MN 
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Posted 24 days ago
Job Description
Customer Service Coordinator
Oakdale Service Center MN-317, 875 Hale Ave North, Oakdale, Minnesota, United States of America Req #381
Wednesday, June 12, 2024

GENERAL OBJECTIVES

The Customer Service Coordinator provides exceptional "after the sale" service for our customers.

SPECIFIC RESPONSIBILITIES:

  • Handle post-delivery customer service inquiries.
  • Schedule service technicians for in-house service calls.
  • Notify customers of pre-delivery damages or errors that will cause a reschedule.
  • Monitor all open customer service requests.
  • Maintain service logs and files.
  • Track service requests by store, customer, designer and type of service category.
  • Assist in providing service trend reports.
  • Process SRs for parts orders and repair and return orders.
  • Assist in RA paperwork and track for completion of credit.
  • Work with inventory control personnel to ensure proper disposition of damaged inventory.
  • Assist in coordination of reorders or repairs of inventory and service charge-backs.
  • Provide back-up support to the schedulers.
  • Interface with store personnel as required.
  • Provide delivery and service update reports for store personnel.
  • Conduct "post service" surveys with customers.
  • Perform any other duties as required.
Education

High school graduate preferably with an Associate's degree with courses in business and communications or comparable experience.

Experience

One to two years retail background with emphasis in customer service.

Other Requirements

Strong communication and listening skills. Ability to work well with others. Solid understanding of Ethan Allen's products and warranties. May require holiday, evening and weekend hours.

Other details
  • Job Family Operational Staff
  • Job Function 5B Customer/Client Svc Workers
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
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  • Oakdale Service Center MN-317, 875 Hale Ave North, Oakdale, Minnesota, United States of America
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Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are an E-Verify Employer.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 to 2 years
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