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What you will do:
The Systems Support Technician (Programmer) provides specialized technical support to Field
Technicians by remotely programing Communicators and Alarm Panels using a variety of specific
manufacturer software. Our Programmers also assist with technical trouble-shooting and special
programming projects. This position requires high degree of technical ability to research and resolve
issues on DMP, Radionics, Focus, SafeWatch, Vista and DSC panels and their compatible
Communicators.
How you will do it:
- Take inbound phone calls from technicians requesting assistance in programming
customers alarm panels, communicators, or video equipment through remote DLL. Input
specific information into new or existing accounts in response to tech request or by scope
of work.
- Register Communicators and ensure accurate communication between the customers
location, JCI receivers and Mastermind.
- Complete data entry into programming and MM when required.
- Resolve technical issues through research and investigation and respond back to
appropriate parties via phone.
- Ensure all MM Data and Panel programing are accurate and match paperwork,
issue confirmation and place accounts in service to be monitored in the CMC.
- Other duties as assigned.
What we look for
Required:
Ability to multi-task; strong customer service, problem-solving, and communication skills.
High school degree or equivalent preferred.
Competency in Microsoft Windows / Office.
Must be a team player and able to work as business needs dictate.
Preferred:
Experience with alarm installation, DLL, technical support, or data processing preferred.
Ability to perform technical research to resolve complex problems in various versions of
Focus, Safewatch, Vista, Radionics, DMP and DSC panels.
1 to 3 years of contact / call center experience.
Hiring Compensation Range: $45,900-$68,900 USD. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page athttps://www.johnsoncontrols.com/careers.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.