• Performs all duties that are the responsibility of a Patient Service Coordinator I

• Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.

• Provides support and information to providers to problem solve and manage complex administrative patient issues

• Performs the daily management of encounter form processing and reconcilement.

• Ensures the completeness of all forms and performs basic ICD-9 coding, as required to complete visit encounter forms for processing

• Understands all HMO, Managed Care and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.

• Understands financial services and self-pay resources and provides patients with information as needed.

• Triages and manages more complex telephone calls, utilizing courteous customer service skills.

• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.

• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.

• Schedules patient appointments and referrals for specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing.

• Coordinates and tracks referral appointments and visits for decrementation.

• Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed

• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Works on special projects as directed.

Qualifications

• High School Diploma required. Associate degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.
• Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.