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Description
Job Summary:
Ledcor Technical Services (LTS) is a proven leader and innovator in telecommunications network design, construction, maintenance, service installation, and repair in North America.As a Regional Manager, you will provide leadership to a team of Field Service Technicians and be responsible for the support and overall Service Delivery to our customers. You are dynamic, motivated, operations-minded, results oriented, and have a high level of focus on customer satisfaction.
You will establish customer account communication, governance, and expectations that create a positive client experience. You will ensure the timeliness and quality of LTS Service Delivery. You will verify that technicians within your regional team are following established expectations and guidelines for work order delivery and well-ordered daily operations. You will be the point of contact for any escalations or concerns that arise within your region.
This will be a home-based position with 25-30% of your time in the field with technicians and customers.
Essential Responsibilities:
- Support and promote Ledcor's core values of safety, quality, integrity, sustainability, and success.
- Manage the operations work force in the assigned region and ensure that 1) work is of the highest quality and that 2) all operational performance metrics are met or exceeded.
- Monitor and analyze reports pertaining to scheduling, workload management, resource management, regional finances, and performance.
- Identify needs and opportunities for same day resource adjustments.
- Lead and manage employees ensuring ongoing communication, performance management, and professional development.
- Pursue and develop new business opportunities for the company within region; this includes overseeing the generating of customer quotes.
Qualifications:
- Minimum of 5 years' experience within the industry, with 2 of those years in a leadership role.
- Strong safety record and demonstrated experience of working within an established and advanced Health and Safety program.
- Demonstrated change management skills in a large multi-departmental organization.
- Experience managing a flexible workforce required to work non-traditional work hours and holidays.
- Experience improving organizational effectiveness, optimizing workflow, and executing strategic goals.
- Proven client management
- Strong written and oral communication skills
- Proven ability to plan and organize workloads and work within multiple deadlines.
Additional Information: Company Description
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network design, construction, maintenance, service installation, and repair in North America.
But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!
Additional Information:
Company Description
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.
But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.
All applicants must be able to show proof of eligibility to work in the United States.
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., Lincoln, NE