Customer Program Manager
Strongsville, OH 
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Posted 24 days ago
Job Description

About Momentive Technologies

Momentive Technologies delivers purity that inspires progress. Leveraging a nearly 75-year legacy of innovation, our ultra-high-purity products help enable high-quality processing and production for a wide range of applications in the semiconductor, photovoltaic, lighting, aerospace, water purification, pharmaceutical, consumer electronics and telecommunications industries.

As a world leader in fused quartz and ceramic solutions, we offer an unrivaled ability to supply custom material solutions at scale to the highest standards of quality. By engineering custom materials with uncommon purity and unwavering precision, Momentive Technologies gives our customers the freedom to think big and develop transformative products that benefit mankind on the grandest of scales. Together, Momentive Technologies and our customers are reshaping the world.

Customer Program Manager, Semiconductor

Customer Program Manager is responsible for the execution of one or more projects under development by the customer from product concept to volume production and manages the day-to-day customer order fulfillment activities.

Responsibilities

  • Perform as liaison between the customer and the internal business team, managing the transfer of information and requests. Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations and solutions to issues.
  • Manage MT's understanding of customer designs, product requirements, product development, and ensure MT will be part of customer's product roadmap.
  • Coordinate with various functions within the company, including operations, procurement, supply chain, and quality managers to ensure customer requirements are handled appropriately, including but not limited to delivery/service, quality complaints, cost down roadmaps, quality roadmaps, price models, etc...
  • Coordinate material management between suppliers, internal machining, and customers to ensure lead-times are met.
  • Attend regular production and other meetings to coordinate information.
  • Support Technology team in related new product development projects and application engineering team with adjacent customer projects.
  • Establish project charter, plans and meetings to manage day-to-day and strategic activities.
  • Travel <20% domestically and internationally.

Basic Qualifications:

  • BS, MS or MBA in semiconductor related science, engineering or business fields.
  • 4+ years of semiconductor or industrial experience in program management, product management, applications engineering, process engineering, new product development.
  • Must work independently and in multi-disciplinary teams.
  • Strong written and verbal communication skills in English.

Preferred Qualifications:

  • PMP certification.
  • Familiar with semiconductor OEM equipment, materials, processes, and quality requirements.
  • Experience in marketing and technical sales.
  • Experience in working globally with customers and internal teams.

Key Relationships:

  • Customers, key account managers, supply chain, operations, development engineers

Travel Requirements:

  • 10-15%

Working Conditions:

  • Office work with frequent interactions on manufacturing floor

Our Customer Program Manager, Semiconductor will earn a variable compensation including base salary and bonus. Base salary range takes into consideration experience, education, and training. Not to mention all the amazing benefits available for employee selection as well.

Joining the Momentive team includes:

  • Medical/Prescription Drug Coverage
  • Dental Coverage
  • Vision Coverage
  • 401(k) plan with Company Match
  • Basic and Voluntary Life/AD&D Insurance
  • Short and Long Term Disability Insurance
  • Employee Assistance Program
  • Wellness Program
  • Tuition Reimbursement
  • Employee Referral Program

Momentive Technologies is not just shaping materials; we're shaping the future. As a leader in the fused quartz, ceramics, and crucibles industry, we pride ourselves on innovation, precision, and excellence. When you join us, you'll be part of a dynamic team that's driving advancements in technology, research, and applications across various sectors.

EEO Statement

We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other characteristic protected by applicable local, state or federal laws.

Accessibility Guidelines

We are committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the website is not accessible to you due to a disability, please contact us via phone at (440) 878-5739. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact us and we will be happy to assist you with the application process.


Momentive Technologies is committed to the principle of Equal Employment Opportunity for all employees or applicants for employment and to providing a work environment free of discrimination and harassment. All employment decisions at Momentive Technologies are based on business needs, job requirements and individual qualifications, without regard to an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information, or any other status protected by applicable federal, state, or local law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
4+ years
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