POSITION SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Housing Navigation & Support Services

• Coordinate individualized housing needs assessment for survivors of domestic violence, sexual assault, and work with the survivors to develop individualized housing plans and address barriers.
• Advocate on survivor’s behalf to secure safe and stable housing, which may include accompanying survivors to housing appointments, acting as a liaison with landlords and negotiating leases, as well as provide guidance with rent deposits, and other assistance related to housing.
• Assist survivors with housing applications and advocate for survivors with prospective landlords.
• Identify appropriate permanent housing options for survivors.
• Conduct outreach in the community to identify housing options that meet each survivor’s unique needs.
• Provide information and support to landlords, to encourage availability of rental units for survivors and their families.
• Facilitate the use of flexible funds to support survivors to attain or remain in stable housing.
• Track use of flexible financial assistance for budgeting and reporting purposes.
• Maintain client-related-tracking system and logs, including case notes, and complete data entry to ensure compliance with program outcomes and service delivery goals.
• Monitor and support survivor’s progression through their housing search plan.

General Duties

• Participate in data collection and reporting efforts as required by the program and funder. 
• Attend monthly trainings organized by the funder.
• Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations, and ethical standards.
• Promotes the mission, operating values, and services of CLUES within the community.  
• Carries out all other duties as assigned by supervisor. 

SUPERVISORY RELATIONSHIPS

• This position has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

Education, Experience & Key Abilities*

• Associate’s degree in human services, social work, or related field required. Bachelor’s degree preferred.
• Minimum of two years of professional experience in the social services sector.
• Bilingual in Spanish and English with cultural sensitivity and awareness required. 
• Excellent interpersonal communication skills and customer service skills, especially by phone, required. 
• Must be organized, have the ability to work under pressure and stress, have attention to detail and the ability to multi-task in a fast-paced environment.
• Knowledge about domestic violence, sexual assault and the impact of violence and trauma on survivors and their children, highly preferred.
• Knowledge of and experience in accessing community resources that can serve client needs, preferred.
• Self-motivated and proactive problem solver.
• Ability to develop and communicate concise action plans for participants, and thorough, summarized case notes during, or after every client interaction.
• Strong computer background and knowledge of software applications including Microsoft Word, Excel, Outlook, and Internet.

Language Skills 

• Effective communication in English and Spanish, both verbally and in writing, required.
• Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.  
• Ability to effectively present ideas and information in an organized and effective manner, including writing reports. 
• Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management, and external parties.  

Transportation 

• Must have access to a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.

Computer Skills 

• Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.  
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.

WORKING CONDITIONS

Background check

• Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to and pass these background checks, including resubmission and reverification of passing these background check requirements.

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