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Quality and Training Specialist
Chicago, IL
Job Description
Quality and Training Specialist
POSITION SUMMARY
The Allied Advocate Quality and Training Specialist will be responsible for ensuring the continued quality of department workflows and processes and continuing training and development of best practices.
The Allied Advocate Quality and Training Specialist will be responsible for ensuring the continued quality of department workflows and processes and continuing training and development of best practices.
ESSENTIAL FUNCTIONS
- Work closely with the individual teams and department leadership to determine ongoing training needs.
- Design and assist in developing training materials, assessment tools, and various instructional methods and assist in facilitating ongoing training.
- Assist with the review of Department reports to find training opportunities and identifying skill gaps.
- Assist with mentoring and coaching team members to apply best practice theories to help improve skills and performance.
- Report on training trends and effectiveness.
- Collaborate with internal stakeholders such as peers, managers, project managers and provide regular feedback.
- Assist in performing regular audits of data to ensure accuracy and compliance with Dept policies and procedures, and develop new audits as required.
- Work closely with management and cross-functional teams to ensure that current workflows are being completed correctly and within time guidelines, implement changes to workflows and processes as needed, ongoing training as needed, and address escalated issues or departmental objectives that are not being met
- Analyze Key Performance Indicators (KPIs) to measure the effectiveness of the process and identify areas for improvement.
- Work closely with the Manager and Supervisors to create and execute a training plan with team members.
- Prepare monthly and quarterly reports on dept performance.
- Track internal and external customer complaints and inquiries related to Allied Advocate Dept processes to assist in resolving errors in workflows and processes.
- Advance departmental goals by assisting with special projects and other duties.
- Attend continuing education classes as required.
- Performs other related duties as assigned.
EDUCATION
- Bachelors degree or equivalent work experience required.
EXPERIENCE & SKILLS
- At least 2 years training experience, preferably in a healthcare or social service industry required.
- Requires a high level of attention to detail and the ability to manage multiple tasks and projects simultaneously.
- Comfortable with medical terminology
- Strong verbal and written communication skills
- Ability to collaborate with internal and external stakeholders
- Ability to analyze data
- Intermediate level experience with Microsoft Suite products, including Office, Word, Excel, Access and Power Point
- Ability to function well in a high-paced and at times stressful environment
COMPETENCIES
- Job Knowledge
- Time Management
- Accountability
- Communication
- Initiative
- Customer Focus
PHYSICAL DEMANDS
- This is a standard desk role - long periods of sitting and working on a computer are required.
WORK ENVIRONMENT
- Remote
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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