The Infrastructure Support Technician performs basic technical services for Black Box customers at a client site. This position utilizes tools, training and expertise to maintain various communication systems and network applications for Black Box customers, all while providing excellent customer service.

Essential Functions:

• Provide technology support for Black Box customers.
• Installs, adjusts and maintains technical systems and applications.
• Helps with installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
• Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
• Perform work under supervision.

Education Requirements:

• High School/GED

Experience Requirements:

• 0-2 years of experience in Telecommunications and/or IT field
• Helper/entry level

Other Qualifications, Skills & Certifications:

• Valid Driver's license may be required
• Accreditation from a Technical School -- Applicable Skill Trades Program is preferred

Competencies

• Basic Computer Skills
• Knowledge of IP-based systems, structured cabling systems, telephone systems, unified messaging, system security devices, data network equipment, videoconferencing equipment, wireless LANs, and PCs
• Able to read, write and interpret various correspondence, memos and instructions
• Basic understanding of telecommunications color codes, pin-outs, and infrastructure installation standards
• Understand basic data center protocols/work rules
• Ability to read and interpret floor plans, wiring diagrams, and other installation documentation
• Ability to carry up to 30 lbs. and lift up to 50 lbs.
• Ability to climb ladders and work from heights

This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

Black Box is an Equal Opportunity Employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

What's in it for you at Black Box Network Services?

Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.

Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!

We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!