Pay: $23 per hour

At Great Wolf, the Human Resources Coordinator is responsible for supporting the HR function in orderto support and grow our most important asset - our Pack. In this role you will partner with HRleadership to ensure the HR function helps drive success and supports successful execution of GreatWolf Lodge business goals.

Essential Duties & Responsibilities

• Greets employees and handles daily questions and requests in a timely manner both in person and by phone or email.
• Ensures timely communication with employees, leadership and across departments to support the operation and positive service-focused culture.
• Leads all front line recruiting & onboarding for Lodge at the direction of HRM and HRD.
• Partners with HRD and HRM to handle FAQ's of the Pack related to benefits, pack perks, and other HR related topics.
• Listens to pack questions or concerns and escalates to HRM or HRD as necessary.
• Conducts training to effectively onboard new Pack and new leaders to include Wolfology and Create the Moment for new hires.
• Supports training and development programs for frontline Pack and coordinates completion of online training on Great Wolf University.
• Owns day to day reporting, administrative duties and processing information for the HR department.
• Participates in organizing pack celebrations and promotes pack recognition.
• Communicates information and ideas clearly, confidently and articulately both in oral and written form.
• Provides feedback that supports Pack Member's growth, development and engagement.
• Demonstrates a working knowledge of federal and state employment law.
• Able to assess and prioritize staffing needs and execute on the strategy outlined to improve staffing levels.
• Effectively manages open job requisitions based on business needs.
• Provides administrative support for HR and operations including; payroll, time and attendance, data input and reporting.
• Supports the HR Department in the maintenance of human resource records, past and current including but not limited to: Personnel Files, I-9, EEOC, Worker's Compensation, Drug Screening, Incident Files, and Health Files.
• Main point of contact to fulfill and track Pack Member Lodge requests
• Maintains confidentiality and protects operations by keeping human resource information confidential

Basic Qualifications & Skills

• Minimum of 1 year previous HR or similar experience
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen
• Enthusiastic and positive energy
• Multi-tasking ability

Desired Qualifications & Traits

• Bachelor's degree or higher in Human Resources, Business or related field
• Human Resources certification or other specialized training
• Previous experience in hotel/resort/theme park industry
• Experience utilizing HR Technology
• Strong problem solving and organizational skills
• Attention to detail

Physical Requirements

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time