About Your Business Area/Department:

The AMER Implementation team is responsible for the delivery of Operational and Passenger Processing Solutions to different airports and airlines. The team works directly with the customers to deliver cutting edge technologies and applications.

Summary of the role:

This position is responsible for providing implementation-related services and support to the Amadeus Airport IT Americas OPS Implementation team. Will work with the global OPS team consisting of product delivery, project managers, and system engineers and will use their existing background of supporting and delivering to assist with the delivery of the full suite of OPS solutions and will interact with the Implementation team daily to determine project requirements, understand client issues (and enhancement requests), and provide support where needed.

In this role you'll:

• Analyze customer systems and service requirements.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution integration schedule.
• Determine and document adaptations to Amadeus products and services.
• Write functional specifications used for customization and/or verify that specifications reflect customer requirements.
• Guarantee that customized products/solutions meet specified requirements.
• Perform the necessary tests on the customized solution before it is delivered to the customer.
• Provide functional support and problem resolution to sales and/or customer functional staff.
• Support project activities during the implementation.
• Participate in system upgrades, enhancements both on customer premise and remotely.
• Travel to customer sites

About the ideal candidate:

• Bachelor's Degree or 2-3 years related experience and/or training, or equivalent combination.
• Strong Communication Skills
• Works with a moderate level of guidance and direction from manager.
• Ability to work independently or as part of a team.
• Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Familiarity with VMware, Microsoft Windows Server, SQL Server, basic scripting skills
• 75% of traveling required and able to pass airport security checks

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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