Student Unions & Activities (SUA) is accepting applications for the position of Welcome Desk Coordinator. This position is responsible for proposing and overseeing resources and services at the Coffman Memorial Union Welcome Desk and will participate in the planning of Welcome Services in the new St. Paul Campus Center. A key part of this role will be continuing to launch services, as well as assessing function and processes. Additional responsibilities include supervising students who provide support to general patrons of the building, student group support, wayfinding for the building and campus, and promotion of special events and student involvement opportunities through partnerships.

The Welcome Desk in the Coffman Memorial Union opened in June 2022 and the St. Paul location will open as a part of the new St. Paul Campus Center. The St. Paul services are currently provided by existing locations in the St. Paul Student Center, and part of this role will be working with those locations to ensure access to services. This position is expected to complete assessments and proposals independently for review by their supervisor. They will work with their supervisor regarding on-call shifts to support student staff, which may include evenings and weekends. This position reports to the Building Services Director.

Work Flexibility: Work expectation is to be primarily on campus, however, may have the opportunity to work remotely on occasion.

Salary Range: $50,500-$54,000 (DOQ)

DUTIES AND RESPONSIBILITIES:

Operations and Outreach (30%)
* Research and determine improvements and expansion opportunities for the Welcome Desk Services in all three SUA facilities
* Create an outreach plan and manage ongoing conversations with University partners, student groups, and local organizations around meeting the needs of diverse student and patron populations
* Develop plans and strategies to enhance sense of belonging and an inclusive student experience for diverse populations
* Determine and monitor Welcome Desk initiatives and some broader patron services in all three Student Unions & Activities facilities. This includes close coordination with managers and supervisors of other front facing services.
* Partner with colleagues in Student Unions & Activities to offer and promote programs, resources, and services
* Partner with colleagues in other University departments to offer and promote programs, resources, and services
* Facilitate and support the Wellbeing Space initiative in conjunction with the SUA Event Services office
* Coordinate assessment and evaluations for all resources and services

Supervision (30%)
* Supervise and support 10-20 Welcome Desk student employees
* Follow departmental standards for student development
* Set and manage student employee responsibility and accountability expectations
* Guide and coach students to respond to patron and partner questions and needs.
* Provide opportunities and assistance for students to develop leadership skills, organizational skills, communication practices, and experiences working on teams and with a diverse group of people
* Utilize inclusive practices to recruit, train, and retain student employees

Communication and Marketing (20%)
* Produce and distribute email communications aimed at increasing departmental awareness of building services
* Produce and distribute email communications to University departments aimed at identifying and strengthening partnership opportunities
* Support the Building Services Director's marketing area's strategy to plan and implement promotions, wayfinding, signage, etc. for building services
* Develop ongoing communication practices and expectations between student employees and student group leaders
* Assist in student outreach and community-building efforts through tabling, departmental partnerships, and workshop facilitation.

Resource and Service Management (10%)
* Monitor the operations and services of the Welcome Desk in the Coffman Memorial Union and coordinate with areas in the St. Paul Student Center to ensure those services are present
* Monitor and allocate an annual budget in excess of $200,000 for the operation of the Welcome Desk
* Review and streamline systems for tracking and organizing student group mail, grant check pick up, prize pick up, general building postings, and building lost and found
* Assist in the enforcement of applicable departmental and university policies
* Assist the Building Services Director on various projects, including the allocation and audit processes for access and keys and the distribution of parking vouchers
* Work with supervisor to schedule on-call shifts for special events
* Communicate updates and opportunities to SUA Building Partners

Other Duties and Projects as Assigned (10%)

Required qualifications: Bachelor's degree plus two years of experience or a combination of related education and work experience to equal at least six years. Candidates must demonstrate excellent written and oral communication skills along with a strong customer service orientation.

Preferred qualifications: Knowledge or experience managing a front desk or information desk. Knowledge or experience working with students in a student union or university environment. Knowledge or experience with student groups in a university environment.

Student Unions & Activities (SUA) is a department within the Office of the Vice Provost for Student Affairs at the University of Minnesota. SUA provides a variety of programs and services to the University community that enhance the social, educational, and cultural environment of the University of Minnesota. This includes retail services, facility rental, space for individual and group activities, entertainment and educational programs, oversight of student activities, and involvement with diverse student groups.

SUA operates three facilities: Coffman Memorial Union on the East Bank campus, the St. Paul Student Center, and retail services on the West Bank campus. The department has an annual budget of $16.8 million. SUA is funded by student fees and revenue generated by the department.

The department has a total of 65 full time staff, representing all employee groups except faculty, and 250 student employees. SUA provides opportunities for students to enrich and complement their academic experience by integrating student learning outcomes with student employment.

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF)
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• with free or reduced rates in the Twin Cities metro area

Please visit the for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).