Under the supervision of the Director, Help Desk Services, supports, manages and problem solves computer hardware, phone network and software applications used by faculty and students throughout the district's IT labs. Work is generally diversified requiring judgment, analytical skills, and decision-making abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Interaction with the supervisor is limited to problems or unusual situations.
Minimum Qualifications:
Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.
Required Education: Associate or Technical degree in Technology.
Preferred Education: Bachelor's degree in related field is preferred.
Required Experience:
With Associate:
One to two (1-2) years of experience.
With Bachelors:
One (1) year of experience.
***Related experience includes: Progressively responsible work experience in continuous computer technical support activities.
Preferred License/Certification: ComptTIA A+; IT Infrastructure Library (ITIL); Cisco CCNA certification or license.
Physical Demands:
Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability to pull up to 50 lbs.
Ability to climb stairs and maintain balance.
Ability to stoop, kneel, crouch, reach, hear and speak.
Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking
Start Date:
This position supports the department of Help Desk Services and is available immediately.
Hours/Location:
This position is a 1.0 FTE or 40 hours per work week and is based out of the Downtown Milwaukee campus. Hours are Monday through Friday from 7:30 am - 4:30pm.
This position is eligible for flexible work arrangement; hybrid in-person and remote
Hourly Rate:
This is a non-exempt, hourly position, with a pay range of $25.47 - $31.85. Salary is listed to the midpoint of the salary range and is based on the 2023/2024 rates and are determined by years of experience credit and internal salary equity.
Application Materials:
Along with your completed applications it is optional, but not required, to upload supporting documents such as resume, cover letter and proof of education (transcript, copy of diploma/degree/certificates, etc.). Education will be formally verified prior to offer.
Interviews:
Selected qualified candidates will be invited to participate in one-way video interviews using the Spark Hire platform. Candidates who are selected after the first interview will be invited to a second-round interview.