Sound is looking for...

A Loss Management Assistant to join our team! As a Loss Management Assistant you will support the department's efforts to maintain control of delinquent loan accounts, monitor member accounts and take appropriate action. In this role you will maintain accurate record of past due accounts and collection efforts and continue with follow-up actions. Additionally you will keep accurate records and reporting on collection activity.

At Sound you will experience...

• Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of "people helping people".
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.

As a Loss Management Assistant you will...

• Provide day-to-day support to the Loss Management team.
• Organize and maintain negative share accounts to conclusion.
• Administer payment processing for Consumer Credit Counseling Service and Chapter 13 Bankruptcy payments.
• Prepare and mail letters regarding delinquent loan accounts.
• Service Guaranteed Asset Protection (GAP) policy payments and warranty refunds.
• Research and respond to notifications on towing reports.
• Prepare collection documents for appropriate collection agencies regarding charge off accounts.
• Update and upload insurance binders to the Insurance Service Center website.
• Assist with research and validations of Credit Bureau disputes.
• Research and detect trends in charged off shares and loans.
• Monitor department email inbox-field/prioritize incoming department emails and communications. Answer phone inquiries, direct calls, instant messages, and assist as necessary.
• Sort and distribute Credit Union inter-office envelopes and postal mail.
• Complete administrative office duties including preparing reports, typing documents, creating spreadsheets, printing, laminating, filing, organizing, copying, faxing, and ordering supplies.
• Maintain intra/interdepartmental workflow by providing information to and cooperating with teammates and working on variety of special department projects as needed.

Our ideal candidate will bring to the team...

• Two or more years of administrative and/or functional department support required.
• One or more years of experience in the customer service field required, preferably in a financial institution.
• High School Diploma or equivalent required.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

As a team member of Sound, you will receive...

• These benefits in support of a true work/life balance:
  • Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Three weeks Paid Time Off (PTO) accrued annually
  • 5 employer paid work/life balance days
  • 10 paid federal holidays every year
  • Employee assistance program for wellness counseling
  • Gym/lifestyle reimbursement
  • Free and/or discounted banking services with Sound
  • Employee Charitable Matching & Volunteer Program
  • Employee bonus program
  • Tuition assistance
  • ORCA pass
• Incentives available for multilingual speakers

Your compensation:

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.

Minimum: $20.38
Midpoint: $25.48
Maximum: $30.58

Your hours:

A hybrid schedule Monday - Friday: 8 am - 4:30 pm. With occasional rotating half days on Saturdays.

In your role you will have the ability to combine in-person and remote work.

About Sound Credit Union...

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We'd love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: .

The future is in our hands...

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!