Make your mark at the world's largest HVAC company

The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

What's in it for you:

• Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for all
• Ability to create better outcomes for our customers, so we all can breathe easier
• Potential to make an impact and shape your career with a company that is passionate about growth and development
• Endless opportunities to make an impact in a people-centered, growing company
• Competitive pay and benefits

What you will do:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Handle customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Maintain OSHA logs.

Qualifications:

Must have:

• High School Diploma or GED
• 3-5 years of related experience in MEP service field
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organization, problem-solving, and customer service skills

Nice to have:

• Bachelor's degree may be considered in lieu of work experience
• Experience with Astea or any other service tracking software

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