Cape Fox Shared Services (CFSS) is seeking an experienced Tier 2 Help Desk Support Technician to work full-time in scenic Ketchikan, Alaska. The Tier 2 Help Desk Support Technician provides world-class support and outstanding customer experiences. The Tier 2 Help Desk Support Technician supports the Sr. IT Manager through helpdesk support at various levels but primarily tier 2 support. The Tier 2 Help Desk Support Technician works with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.