About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at

ABOUT THE JOB

Responsibilities

• Supervise and support the development and performance of Customer Service team
• Assist Customer Service leadership in meeting department objectives
• Effectively monitor order status, manage incoming calls, emails, and faxes to process customer orders, returns and other requests in a timely manner
• Anticipate customer needs and give a high priority to customer satisfaction
• Partner with internal customers to fulfill customer needs
• Effective written and verbal communication with internal and external customers
• Respond to customer complaints, provide appropriate solutions and potential alternatives within policies of the company and follow up to ensure resolution satisfies customer needs
• Ability to work independently and as part of a larger team to successfully complete all work
• Utilizes system to maintains new and revised notes/instructions to relay customer specific requirements
• Support an environment of continuous improvement
• Identify and troubleshoot customer issues with assigned high volume or complex clients and work with internal teams to resolve in a timely and effective manner
• Comply with internal and external requirements for customer communications, customer feedback and the corrective action process.
• Prioritize needs and adjust accordingly to efficiently manage multiple tasks
• Perform other miscellaneous related duties, as needed.
• Additional WTG SE Region Duties and Responsibilities
  • Manage and track bid opportunities including reviewing RFPs, reviewing pricing, supply and market data
  • Establish productive, professional relationships with new and existing customers.
  • Call on potential new customers to build relationship.
  • Complete sales transactions with new and existing customers to grow territory and increase sales and profit.
  • Manage vendor invoices

ABOUT YOU

• High school diploma or equivalent
• 10+ years related customer service or supply chain experience preferably in a manufacturing and/or distribution setting
• Previous leadership experience preferred
• Demonstration of active listening and strong problem-solving skills
• MS Office experience required
• Strong organizational skills and ability to prioritize and multi-task under various time constraints
• Effective verbal, written and interpersonal communication skills required
• Must be able to organize and handle multiple priorities with a high level of accuracy
• Ability to work independently, as well as part of a team
• Ability to consistently maintain a high level of accuracy and attention to detail
• Prior ERP/MRP experience required, JDE preferred
• Excellent analytical and problem-solving skills required

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

TRAVEL

Travel is not required.

Ref 2025-019

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.