University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

Why M Physicians?

Regardless of the role, we recognize that every member of our team is vital! As a Scheduler Specialty Access Center, you are often first point of contact for many of our patients. You'll apply your customer service and critical thinking skills schedule appointments in a Call Center for over 30 specialty clinics. To ensure our patients receive the care they need, the Scheduler Specialty Access Center will work with patients to acquire complete and accurate patient health information. Additionally, you will work closely with staff at our numerous clinics to connect patients with the information they need about their care or escalate issues to the clinic leadership. Listening to the patient's needs and finding a solution for them is essential. Our Scheduler Specialty Access Center provides excellent customer experience to a diverse population by demonstrating efficient communication and decision-making.

Scheduler Specialty Access Center Overview

Key responsibilities include but are not limited to:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

Minimum Qualifications:

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years customer service experience in health care or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• An audible, friendly, and professional speaking voice
• Ability to type and use various computer screens while conversing with patient/customer
• Ability to learn new computer systems and workflow processes
• Strong telephone management, organization, and prioritization skills
• Ability to direct requests and unresolved concerns to the designated resource

Location: At this time, this position will be remote. (MN residents only)

Hours: Monday - Friday, 8:30am-5:00pm

*This position requires a full month of uninterrupted training*

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.