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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:

Respond fully, accurately, and timely to consumer requests by researching and investigating information contributed by financial institutions and taking appropriate actions in adherence with the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).

What you will be doing:

• Provides consumer data, e.g., identity and banking history, to member financial institutions in response to consumer's application for banking services in accordance with rules and regulations, on behalf of ChexSystems, a Consumer Reporting Agency (CRA).
• Responds to requests for consumer reports received by internet, voice response unit, fax, or mail.
• Provides consumer disclosures following appropriate procedures and rules based on personal identifiers provided by consumer and in accordance with rules and regulations.
• Compiles consumer reports and ensures incorrect or nonmatching information is not disclosed to consumers.
• Serves as point of contact for consumers negatively impacted by information reported to financial institutions.
• Processes consumer disputes submitted by consumers, e.g., identity theft, fraud claims, by identifying the consumer's dispute and properly documenting it in the consumer's file. Places security alerts and security freeze requests as appropriate.
• Troubleshoots consumer's problems, identifies root cause, and uses appropriate procedures, rules, and resources to resolve consumer disputes and issues.
• Investigates consumers' disputes and communicates with information source to verify accuracy of reported information and takes appropriate action to resolve the consumer dispute, i.e., deleting the information if no response within required timelines, interpreting responses, evaluating sufficiency of information, and following up.
• Meets performance standards, e.g., accuracy audits, phone monitor results, quality standards, and adherence to required timelines.
• May handle escalated consumer phone calls and resolve issues.
• May provide guidance, coaching, and mentoring to less experienced associates.
• Other related duties assigned as needed.

What you will need:

The successful candidate will have the following experience and skills:

• 1-2 years call center experience
• 1 year customer service experience
• Strong written and verbal communication skills
• Must exhibit the ability to thrive in a fast-paced organization.
• Able to work Independently; Self-motivated; Professional Demeanor; Skilled communicator; Self-confident; High energy; Resourceful; Responsive
• Interact with individuals at all levels of an organization and have the aptitude to learn new markets and solution suites
• Microsoft Excel, Office and Outlook skills required

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
* Opportunities to innovate in fintech
* Tools for personal and professional growth
* Inclusive and diverse work environment
* Resources to invest in your community
* Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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