POSITION SUMMARY

This position will work within a strategic business unit which support and manage a number of the company's high profile accounts which utilize our distribution strengths to meet their production needs. The role will work to satisfy customers' needs, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Additionally, supports the development of long-term relationships with our customers through positive interaction within the business unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs internal sales and external customer communication
• Review of customer account health and profitability
• Wurth Business Review interaction
• Interdepartmental communication
• Collaborate within business unit team to identify, research, and resolve customer issues
• Quoting
• Receipt and processing of all inbound customer RFQ opportunities
• Opportunity information gathering
• Standard part identification
• Assigning margin for opportunity profitability
• Follow-up on customer inquiries, open quotes, and unresolved requests to insure resolution
• Manage customer feedback
• Appropriate department routing
• Customer Inventory Management
• Reporting action and maintenance
• Open order report
• Inventory Days on Hand
• Stock Status
• Expediting with Purchasing Planners
• Communicate customer forecast changes
• Continuously identify opportunities to improve our customer programs
• Management of customer complaints, returns, invoicing issues
• Ensure complete customer satisfaction by providing prompt, courteous service
• Represent the company professionally at all times in a customer relations capacity
• Performs other duties, as assigned

QUALIFICATIONS, SKILLS & ABILITIES

• Bachelor's Degree Preferred. High school diploma/GED
• Minimum 2 - 4 years customer service or related experience is required
• Beginner to intermediate experience in Microsoft Outlook, Word and PowerPoint
• Beginner to intermediate Excel skills
• SAP skills are advantageous
• Ability to read customer purchase orders
• Ability to work cross functionally to achieve required goals
• Ability to maintain and update information daily
• Ability to communicate professionally through written, oral, or other forms of communication.
• Ability to identify problems and communicate the situation in order to drive to a solution
• Ability to interpret a variety of instructions furnished through written, oral, excel, or other forms required.
• Good judgement and decision making skills
• Must occasionally lift, carry or move up to 25 lbs.