Reports to: Banking Assistant Director 
Location: St. Cloud

Position Summary/Purpose: 
Minnwest is seeking an individual for a full-time Business Banking Associate at our St. Cloud location. As a member of the “front of the house” team, Banking Assistants (BA) have a critical role in providing a knock-out customer experience and ensuring that our customers are our first priority.  BAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. You must enjoy being “on stage” all the time and consistently provide a great customer experience. You hold an important role in developing strong and professional relationships with our customers, which includes gathering feedback and being the voice of the customer when service, product, or process improvements are needed.  You will play an important part in ensuring that Minnwest is the best bank in the market. 
 

This position is the embodiment of Minnwest’s four core values: (1) the customer is our FIRST priority, (2) we will keep all the commitments we make, (3) we are the people who get things done, (4) we will work together as a team.

 

Minimum Requirements:

• High school diploma
• Customer service experience

Preferred Qualifications:

• Previous loan operations, loan processing, or loan department experience
   

Working conditions: Work indoors in a standard office environment. Occasional lifting up to 50 lbs. May involve traveling for training or meetings. 
 

At Minnwest, we invest in the best people - driven people, compassionate people, creative people….people like you! Ready for a great career opportunity with advancement possibilities? Apply to join our Minnwest team today.

We offer a team-oriented work environment, competitive pay, and a strong benefits package including medical, dental, vision, life, incentive, and 401k. We also have an ESOP.

A full background check including federal, state, county, and civil will be conducted on the final candidate for the position. Candidate must pass the background check in order to obtain employment with Minnwest.

AA/EOE