Objective/Overview
The Interpreter - Mandingo will undertake a range of responsibilities related to interpretation, translation, and communication in order to aid Limited English Proficiency (LEP) patients who are seeking Medical, Dental, and Behavioral Health services at the Community-University Health Care Center (CUHCC).
This position will work to guarantee that patients receive care that is both effective and comprehensible, while also being supportive and aligned with their cultural beliefs, practices, and preferred language.

The Mandingo Interpreter will be 60% appointment (24 hours per week), working in-person at CUHCC. The hours are Monday - Friday, between the hours of 7:30am and 5:30pm, with some weekend hours.

Salary Range for this position is $26.03/hr to $28.73/hr, depending on qualifications and experience.

Job Responsibilities
Interpretation/Translation Services (100%)

• Deliver proficient interpretive services for LEP patients across all service lines at CUHCC, ensuring accurate transmission of messages without subjective summarization.
• Serve as an impartial intermediary in facilitating effective communication between providers, staff, LEP patients and families.
• Collaborate as an integral team member in the delivery of patient care and services.
• Effectively communicate and relay essential information regarding the patient's visit, including treatment consent, diagnosis and prognosis, treatment plans, follow-up appointments, and healthcare education.
• Accurately manage patient information in the Electronic Medical Record (EHR), including referral details and the provision of requested services by the provider while maintaining meticulous and timely documentation within the program database.
• Uphold utmost confidentiality in all matters pertaining to patient care and visitor concerns for all patients.
• Handle in-basket messages promptly and in a professional manner.
• Return phone calls in a timely manner.
• Schedule follow-up appointments for patients' return visits.
• Translate patient information materials, forms, and other clinic-related documents and materials.
• Proactively contact patients to provide appointment reminders.
• Contribute to various CUHCC Committees and Teams as assigned.
• Provide constructive feedback to the supervisor and fellow team members.
• Deliver accurate and appropriate interpretation services.
• Cultivate positive relationships with diverse patients, their families, and the general public, demonstrating cultural sensitivity and enabling patients to access services effectively.
• Foster positive interactions with fellow staff members.
• Work with diverse populations from various economic backgrounds and across different age groups
• Function as an effective member of a dedicated team of multicultural interpreters.
• Perform additional duties as assigned.
  
  

All required qualifications are required to be documented on application materials.

Required Qualifications

• High-School Diploma or equivalent, along with a minimum of one year of interpreting experience in a medical clinic/hospital setting.
• Proficient in English and Mandingo languages (written and oral).
• Required to pass the CUHCC's language test prior to assuming the interpreter position.
• As a CUHCC staff it is the employee's responsibility to be enrolled on the MNDHS Interpreter Roster
  

*A negative TB test and Hepatitis B vaccine are required for this position.

Preferred Qualifications

• Completion of Interpreter 40 hours Training Program
• Previous experience working with community health as an interpreter
• Strong skills and experience in patient confidentiality and Electronic Health Records (EHR)

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

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