Your Role

This individual is someone who inspires and implements great experiences for our team members and clients every day by ensuring high quality office services programs, operations and support. For success in the role, this individual is someone who recognizes, as a professional services firm, their 'clients' are not only external clients but the internal team around them whom they support. This person is outgoing, self-motivated, patient and passionate about supporting a successful and talented team! This is an in person, in office role. This individual is expected to be in the office 5 days per week.

What You Will Do

• Develop a deep understanding of the voice and culture of our team to identify key opportunities to enhance the experience, morale and the engagement of team members.

• Lead and collaborate to create a welcoming, warm and comfortable workplace for team members, clients and guests.

• Collaborate with office Leadership, and Shared Services team to create employee experience strategies and events and implement unique and rotating programs. This may range from appreciation and recognition to special events to learning programs to after- hours client/team gatherings.

• Provide leadership, direct management, oversight, coaching, development and support for Office Services Coordinator and Receptionist.

• Manage the overall aesthetics and cleanliness of Gensler's space ensuring it is well maintained to project a clean, organized, clutter-free, appearance and professional environment.

• Work with office leadership to develop and deliver appropriate catering concepts and food service programming.

• Ensure reception coverage from 8:30-5:30 Mon-Fri.

• Responsible for the successful planning and logistics of all office events (internal and external), including but not limited to Staff Meetings/Town Halls, Holiday/Bonus/Wellness Events, Appointments Day, Office Tours, Client meetings and other similar events.

• Manage and coordinate all office moves, renovations, furnishings and seating assignments.

• Work closely with Office Leaders to forecast upcoming changes and develop scenarios on studio space planning and seating.

• Responsible for all budgets related to the office, and identifying cost savings and efficiencies (events, storage, supplies, repairs, maintenance, studio moves, food + beverages, etc.).

• Review and approve invoices for all services performed and purchases made.

• Work closely with onsite reprographics team to ensure continuous support for printing, courier, and shipping services.

• Streamline operations and maintain efficiencies by finding ways for continuous improvements.

• Responsible for building/office safety and security programs.

Your Qualifications

• Bachelor's Degree preferred (Facilities Management or related field ideal)

• 7+ years of experience in office/facilities, customer service and team management

• Reputation for strong client/team support required

• Event planning/management and hospitality experience preferred

• Experience in a professional services environment preferred - A&D a huge plus

• Strong facilitation, team building, relationship and problem-solving skills.

• Proven ability to lead, motivate, coach and manage team members

• Highly professional and diplomatic communication approach to partnering with team members at all levels or the organization to implement procedures and accomplish goals.

• A strong strategy focused leader with the ability uncover business needs and identify/implement solutions.

• Strong project management skills, ability to handle multiple competing priorities

• High attention to detail, organized with strong follow-through

*This is not a remote position. The successful candidate is expected to be in the Dallas office.*

Life at Gensler

Gensler is committed to . Through our Five Strategies to Fight Racism, we continue to create a just and equitable future for our colleagues and our communities with our clients. We are a solid voice for social change as we impact people's lives and fight racism. At Gensler, we celebrate diversity and are committed to creating an inclusive workplace environment.

As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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