Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.
Our executive team has been together since 1995 and continues to expand and advance the company's capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.
Summary of the Client Services Correspondence Representative:
The Client Correspondence Representative will receive, review, determine and execute the appropriate response for all incoming correspondence
Essential Functions of the Client Services Correspondence Representative:
* Develop and apply knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures
* Regular attendance and timeliness are required due to the production-based nature of the business and client requirements
Non-Essential Functions of the Client Services Correspondence Representative:
* Provide proactive feedback to manager concerning process improvements for efficiencies
* Perform other duties as assigned
Requirements of the Client Services Correspondence Representative:
* High school diploma or equivalent required. Associates Degree preferred
* Experience interpreting account contracts, reports and client correspondence
* Excellent written and oral communication/interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner
* Strong computer proficiency (MS Office products)
* Effective customer service and follow through skills
* Excellent time management, organizational, analytical and problem-solving skills
* Ability to exercise good judgment and decision-making skills and pay attention to detail
* Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Benefits for the Client Services Correspondence Representative:
EEO/Veteran/Disabled