Northwest Respiratory Services is thrilled to welcome an Experienced Client Payment Coordinator to our dynamic team at our Eagan, MN office. We are seeking a talented individual to manage customer accounts with a focus on ensuring timely payments and maintaining positive client relationships. This position offers a fantastic opportunity to work in a fun and collaborative group atmosphere, with long-standing clients.

Schedule:

• Monday-Friday 8:00am-5:00pm. No nights or weekends.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Match 401k Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short Term and Long-Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance
• Vacation, sick, and paid holidays

Job Duties

• Work closely with clients to manage and maintain their accounts, ensuring timely payments and resolving any billing inquiries or concerns.
• Build and nurture positive relationships with our long-standing clients, providing exceptional customer service and addressing their needs in a professional and friendly manner.
• Monitor and process payments, track overdue accounts, and implement appropriate collection strategies to ensure financial obligations are met.
• Thoroughly review daily billing submissions before electronic processing at night, ensuring accuracy and compliance.
• Manage daily task lists, emails, and voicemails diligently, maintaining a high level of organization and responsiveness.
• Review and understand medical policies for assigned payers, promptly reporting billing trends and changes to the manager. Work collaboratively within the team to meet individual and departmental goals.
• Maintain a thorough understanding of various insurance contracts and payers, staying updated on any changes. Effectively utilize Brightree software for efficient billing processes.

Qualifications/Requirements:

• Strong communication and interpersonal skills.
• Previous experience in account management, customer service, or a related field.
• Ability to work collaboratively in a team-oriented environment.
• Detail-oriented with excellent organizational and problem-solving skills.

Education/Experience:

• At least 2 years of experience in collections is required
• High school degree is required. Associate degree or equivalent from a two year college or technical school is preferred.

We look forward to seeing your application and the opportunity to speak with you further!

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer M/F/Vets/Disabled