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Medical Customer Service Specialist (MCSS)
Daytona Beach, FL
Job Description
Medical Customer Service Specialist (MCSS)
•EOE/M/F/Vet/Disabled
Practice Management - Pain Management
Full-time
1st shift
Monday- Friday 8:00am-4:30pm
POSITION SUMMARY:
The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).
The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).
QUALIFICATIONS:
Education, skills and experience:
* High school diploma or equivalent
* Previous medical office experience preferred
* Ability to demonstrate excellent customer service
* Experience with computers and the ability to learn, navigate and function in various computer applications
* Strong, clear, English telephone and oral communication skills
* Ability to multi-task successfully and efficiently
* Ability to maintain confidentiality and to comply with HIPAA guidelines
* Minimum typing speed of 30 wpm required
•EOE/M/F/Vet/Disabled
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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