Enrollment Services Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of Aon Consumer Benefit Solutions, in Lake Mary, FL.

While there is a preference for someone in the above listed office location, this is a remote role with the flexibility to work virtually from your home anywhere in the Continental United States.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Collaborate with management and team to develop a strategy for meeting overall revenue and expense management goals
• Review budget for each individual client engagement and assist staffing team in determining the appropriate level of resources to assign with goal of meeting or exceeding PPI, Penetration and Expense Management Goals
• Interface directly with clients to identify individual case requirements, expectations, and goals to develop the plan for client implementation accordingly

• Ensure proper client education regarding enrollment options and scheduling methods per site location
• Define an onsite or virtual strategy, in partnership with our clients & internal stakeholders, to determine the best methods for enrollment & engagement.
• Responsible for ensuring our "best practices" are implemented, including staffing levels, scheduling logistics, enrollment toolkits

• Follow enrollment timeline to ensure timely delivery of client facing work force management deliverables to include build out of web scheduler tool, site/location outreach and final onsite or virtual enrollment schedule
• Responsible for building engaging relationships with our client partners to reach an optimum level of trust, support and open communication
• Formulate engaging conversations with locations contacts/ambassadors to promote a seamless and successful onsite or virtual event, by providing them with our support tools and best practices recommendations
• Responsible for review, distribution and recommending the use of our cafe/one-to-one/virtual toolkit.
• Responsible for coordinating and communicating travel arrangements, payroll and per diem for enrollment counselors
• Determine/define equipment need for each client engagement, potential to utilize client equipment onsite, and ensure counselors have the necessary resources for a successful enrollment
• Manage overall enrollment project, as pertains to onsite or virtual support, to ensure follow through on all steps of the case
• Monitor projected vs. actual case expenses and anticipated revenue and take steps to get project on the right track as needed, including outreach to client or broker as needed
• Assist and support field Enrollment Manager with issues or challenges that may arise leading up to and during enrollment/onsite support
• Maintain all paperwork, emails, memos and notes necessary (for both client and counselor team) to organize, advance, manage and track case according to established procedures and expectations
• Travel as required to meet individual client engagement needs

How this opportunity is different

A competitive total rewards package, tremendous potential with a growing worldwide organization, and the opportunity to be the point of contact for clients that implement voluntary benefits.

Skills and experience that will lead to success

• Minimum 3 years' experience in a customer service role with strong logistics coordination (scheduling/mapping).
• Experience with Microsoft Word, Excel, PowerPoint
• Ability to develop, understand and measure financial metrics
• Excellent written and verbal communication skills.
• Ability to organize and simultaneously handle multiple projects
• Effective customer service skills

Nice to have:

• Health Insurance enrollment
• Financial background
• Supervisory experience

Education:

• Bachelor's degree or equivalent years of industry experience.

Pay Transparency

The salary range for this position (intended for U.S. applicants) is $55,000 to $62,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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