Classification Title | Support Services Associate |
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Working Title | Support Services Associate |
Working Location (City, State) | Boone, NC |
Job Category | 8 |
Position Number | 080491 |
Department | University Bookstore - Computer Shop - 170502 |
Description of University | Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. |
Minimum Qualifications | High school diploma or equivalency. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. |
License/Certification Required | |
Essential Job Functions | Supervise students in the Tech Center. Possess strong customer service skills. Log data for all computer sales with accurate customer data. Assist the Tech Center Buyer and serve as their backup when needed. Maintain presentation of the Tech Center sales floor including stocking inventory and ensuring merchandise is displayed neatly. Proficiently operate the NetSuite ERP and POS software |
Knowledge, Skills, & Abilities Required for this Position | The University Bookstore is seeking a Customer Service Specialist to oversee the departments tech center. Do you thrive in a fast paced, customer facing role? Do you love to "geek out" on the latest tech gadgetry? This could be a great a perfect fit, and a long term role to grow with. Along with a competitive salary and the stability of state employment, App State has one of the best benefits packages in the high country. In this position, the successful candidate will possess the following Broad knowledge of:
Essential programs used daily:
General technical knowledge with an ability to communicate that knowledge well. Set up and take down demos and install security cables. Register/Check Out trained and must be able to confidently handle:
Must adhere to University PCI compliance. |
Preferred Qualifications | Large-scale retail experience. Good communication skills. Ability to delegate and ability to focus on timely task completion. Supervisory experience is desirable. Graduation from high school and five years of experience in large-scale merchandising, two years of which must have been in a supervisory capacity: or an equivalent combination of education and experience. |
Type of Position | Permanent Full-Time |
Staff/Non-Faculty | Staff/Non-Faculty |
Appointment Type | 1.0 |
Work Schedule/Hours | The Campus Store is open from 8- 6, Monday- Thursday, Friday 8-5, and 10-3 pm Saturday with extended hours for special events. |
Number of Hours Per Week | 40 |
Number of Months Per Year | 12 |
Mandatory Staff | No |
Physical Demands of Position | The duties of this position require varying degrees of physical effort since there is responsibility for stocking, displaying, and other inventory control functions associated with the merchandise. The person would need sustained physical stamina during rush periods when on the sales floor or in the stock areas. The position will lift 30 - 40 lbs. |
Overall Competency Level | Journey |
Salary Grade Equivalency | |
Salary Range | |
Anticipated Hiring Range | #31,418 - $36,250 |
Required Functional Competencies to Successfully Perform Job Duties. |
CUSTOMER SERVICE - Advise and assist customers in the tech department by understanding their specific needs such as with computers and accessories. Resolve customer problems. May work with vendors on purchases and returns. Establish and maintain good working and service relationships with customers and other employees. COMMUNICATION, VERBAL - Ability to provide and obtain information to determine customer needs. Communicate detailed information concerning Apple, Dell, and Microsoft Surface products. Ability to understand and respond to standard questions regarding current technology. Assist with managing non-standard questions and determine the appropriate resource to consult or respond. |
Posting Date | 06/07/2024 |
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Closing Date | 06/23/2024 |
Competency Level Statement | If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. |
Special Instructions to Applicants | Please provide the following for consideration:
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Search Chair Name | Johnathan Hanson |
Search Chair Email | hansonjp@appstate.edu |
Applicant Pool Preference | External (Post on the Web) |
Posting Number | 201502638P |
Quick Link | https://appstate.peopleadmin.com/postings/46482 |