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Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
We are looking for a Service Advisor, Heavy Truck Maintenance to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are you:
Knowledgeable in and have previous hands-on mechanical experience with medium/heavy trucks, diesel or heavy equipment?
Driven by providing an extraordinary customer experience?
As the Service Advisor, Heavy Truck Maintenance, you will work from home in an inbound call center environment. You will use your experience to review requests from truck repair shops and approve or decline repairs based on the client's policies.
A Day in the Life
Apply your diesel technical expertise (e.g.; repairs, preventative maintenance, labor & parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquires involving repairs and roadside events
Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools
Assist drivers in locating appropriate repair facilities
Use technical knowledge to effectively negotiate repairs on our client's behalf
Requirements
High school diploma or equivalent required
Prior experience as a mechanic or service advisor (writer) specializing in diesel engines (heavy duty trucks/vehicles)
Active ASE Certification preferred. In lieu of ASE Certification Element will consider candidates who, as a condition of employment, agree to obtain ASE Certification within 12 months of employment
Proven Communication, negotiation, and decision-making skills
Team player who enjoys working with clients and repair shops on a daily basis
Ability to work independently with minimal supervision
Availability to work early evenings, 1 day per weekend, and holidays
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.