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Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Remote Technical Service Advisor who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.
Are you:
- Knowledgeable in and have previous hands-on mechanical experience with cars and/or light duty trucks?
- Driven by providing an extraordinary customer experience?
As the Remote Technical Service Advisor, you will work from home in an inbound call center environment. You will use your experience to review requests from automotive repair shops and approve or decline repairs based on the client's Policies.
A Day in the Life
- Leverage your technical skills while working from home.
- Respond to incoming calls from drivers and repair shops
- Assist drivers in locating appropriate repair facility
Requirements
- High school diploma or equivalent required
- Active ASE Certification Preferred
- 3-5 years of hands on automotive mechanical experience
- Communication, negotiation, and decision-making skills
- Team player who enjoys working with clients and repair shops on a daily basis
- Ability to work independently with minimal supervision
- Availability to work evenings, weekends, and holidays
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.