This position must be able to float to Arlington, Belle Plaine, Chanhassen, Chaska, Delano, Waconia, and Westonka.

Purpose of Job

This position is responsible for creating a positive first impression to patients, the complete and accurate registration and scheduling for patients and various administrative duties. In addition, is responsible for serving as a liaison, between patient, provider and the insurance company.

Job Functions

1. Performs basic receptionist duties to include answering and returning phone calls, retrieving voicemail and maintaining department office equipment and supplies.
2. Greets and provides courteous customer service to internal and external customers.
3. Assures accurate processing of patient registration and scheduling.
4. Scans, files and posts documents into patient charts.
5. Assures reimbursement through basic insurance processing tasks and coordinates care with Ridgeview Patient Financial Services.
6. Interfaces with payors to determine benefits and coordinate authorization. Serves as a liaison between patient, insurance company and provider.
7. Maintains clinic statistics.
8. Monitors petty cash.
9. Trains and mentors new and current staff.
10. Uses advanced skills in managing setup and modification of clinician schedules and extracting data.
11. Coordinates requests for release of medical information.
12. Performs other duties as assigned.

Employment Requirements

Minimum Education/Work Experience

• High school graduate or equivalent
• Two years of medical office experience

Knowledge/Skills/Abilities

• Knowledge of basic computer functions and Microsoft Office applications
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to work autonomously and as a team
• Knowledge of Medical Terminology
• Intermediate knowledge of insurance information
• Ability to multi-task
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

Preferred Qualifications

• Previous electronic medical software experience