Job Title: Lead Case Manager

FLSA Status: Full Time - non-exempt
Reports to: Assistant Director

Schedule: FT, Varies
Supervises: Case Managers

Closing Date: 4/9/2024

Rate of Pay: $28/hour

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function: The Lead Case Manager provides leadership to the housing focused support services team in Denver Metro Social Services. The lead case manager provides supervision of all case managers and resource case managers in the Denver Metro area. This includes providing oversight for assessments, individual housing plans, and housing first program design for participants to successfully become rehoused in the broader community.

Duties and Responsibilities:

1. Oversee all case managers, resource navigators, and interns.
2. Assess and develop a best practice re-integration program and case management plan for participants.
3. Develop employment training assistance for participants.
4. Network with and connect appropriate community resources/services.

A. Oversee Services and Staff

1. Implement and oversee services that effectively transition individuals experiencing housing displacement to greater self-sufficiency
2. Manage a limited caseload of complex cases
3. Establish standardized assessments and housing plans for each person
4. Keep up-to-date documentation and records of all participants in the program
5. Produce timely data reports, including outcome measures and quarterly reports for city contracts
6. Monitor and track financials

B. Develop a Housing Focused Program

1. Assess need and potential impact of a comprehensive re-integration program for single men experiencing housing displacement
2. Assist in establishing a basic data analysis of program effectiveness and impact relative to outcome objectives and measures
3. Develop outreach and recruitment strategy to engage individuals experiencing housing displacement

C. Housing First Employment Training Assistance

1. Establish diverse employment training opportunities for program participants to reduce barriers to housing
2. Secure external career assessment and guidance services
3. Promote community partnerships for permanent employment for participants

D. Network with Community Resources and Partners

1. Initiate networking relationships with community resources and service providers
2. Encourage coordinated access/connection/linkage for participants with community resources
3. Participate in community meetings and collaborations
4. Promote community and for-profit involvement

E. Special Projects

1. Offer leadership to special projects assigned by Denver Metro Social Services Director
2. Must have a valid Colorado driver's license and be able to travel to multiple sites on a given day

Knowledge, Skills and Abilities Required:

Commitment to the mission of The Salvation Army

Strong communication and people skills

Demonstrated history of providing professional, effective case management services

Competent in providing a positive, solution-focused approach to working with troubled program participants

Able to conceptualize, teach and model case management skills, including motivational interviewing and trauma informed care.

Experience providing supervision to staff.

Desire to serve others by building on their strengths

Competent in working independently within clear parameters in a team environment

Qualification and Education Requirements:

Master's in social work (M.S.W.) with at least 2 years, postgraduate, professional social service experience (L.C.S.W. preferred), preferred; or master's degree in social services field preferred. Currently credentialed to provide supervision to M.S.W. candidates according to the State of Colorado, preferred. A Bachelor's degree in a mental health field with at least 3 years case management experience working with individuals with chronic/acute health, mental health needs will be considered. Track record in working with people requiring critical case management experience. 1 year experience working with unhoused populations required. Experience with addiction recovery populations is preferred.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army:

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Statement of Confidentiality:

The Lead Case Manager occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.

Employment at Will

Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.