CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position Overview

CWT is seeking a Program (Legacy) Consultant.

Your primary responsibility is to optimize and streamline the business processes within the organization to enhance operational efficiency and improve customer satisfaction. You will be responsible for analyzing, designing, implementing, and monitoring business product and process integration related to the frontline counselor toolset and related services. This role requires a strong understanding of travel industry operations & technology and a keen eye for process improvement opportunities.

Position Description

Process Analysis:

* Analyze existing travel management processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement.

* Conduct data-driven assessments to measure the effectiveness of current processes.

* Collaborate with various teams and stakeholders to gather input and feedback on process issues.

Process Design:

* Develop detailed process maps, flowcharts, and documentation for frontline counselor technical and operational workflows.

* Identify and implement best practices and standard operating procedures to ensure consistency and quality in service delivery.

* Recommend process improvements, automation, and system enhancements to enhance efficiency.

Process Implementation:

* Lead or assist in the implementation of new processes and workflows, ensuring a smooth transition.

* Collaborate with IT and development teams to integrate technology solutions that support process improvements.

* Work with global training team to train employees on new procedures and systems, and provide ongoing support during the transition phase.

Performance Monitoring:

* Establish key performance indicators (KPIs) to measure process effectiveness.

* Continuously monitor and analyze KPIs to identify areas that require further improvement.

* Develop reports and dashboards to track and report on process performance to management.

Quality Assurance:

* Implement quality control measures to ensure compliance with industry standards, policies, and regulations.

* Conduct audits and assessments to identify areas of non-compliance and recommend corrective actions.

Stakeholder Collaboration:

* Work closely with cross-functional teams to implement process improvements.

* Collaborate with clients to understand their unique travel management needs and tailor processes accordingly.

Cost Management:

* Identify cost-saving opportunities within processes, such as optimizing travel booking workflow, and automation.

Risk Management:

* Identify and address potential risks within the processes, ensuring they are designed to minimize disruption and risk to travelers.

#LI-REMOTE

Position Requirements

Qualifications and Skills:

o Bachelor's degree in Business, Engineering, or a related field and/or 5+ years working experience

o Previous experience in the travel industry and familiarity with frontline counselor tools/processes.

o Strong analytical and problem-solving skills with a data-driven approach.

o Proficiency in process mapping and workflow tools.

o Excellent communication and collaboration skills to work effectively with diverse teams and stakeholders.

o Project management skills to oversee the implementation of process improvements.

o Knowledge of quality assurance and compliance standards related to the travel industry.

o A proactive and innovative mindset, with a continuous improvement focus.

o Familiarity with automation tools and technologies.Text

CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.