Position Summary - Retirement Savings Benefits

Responsible for performing complex retirement tasks and resolving complex retirement plan issues on individual employee cases escalated in the shared service center. Audits administrative processes, procedures and controls to ensure effective administration and service delivery. Ensures compliance with retirement plan documents, company policies, company controls, and with state and federal regulations related to retirement administration.

Subject Matter Expert (SME) on projects in partnership with the Retirement Center of Expertise (COE) and other internal and external professionals. Provides consultative service to retirement plan participants, Center of Expertise, HRMS and shared service team members.

Essential Responsibilities

• Provide nuanced interactive consultation regarding benefit plans with participants, connecting with third party vendors and internal partners as needed to resolve the issue. Brings items to the Center of Expertise if vendor or operational items require escalation.
• References rules within plan documents, as well as their understanding of state and federal regulations, to provide consistent responses to employee questions. Escalate issues to the management team and Center of Expertise as needed to assure prompt and accurate resolution to employee level questions. May identify the root cause of issues and lead issue resolution efforts.
• Ensure procedures and provisions are documented, effective and followed. Recommend changes to reduce incidence of error.
• Oversight of generating and reviewing reports to ensure plans are being administered following all regulations and plan provisions. Recommends and creates new reports to review when a gap is identified or an efficiency is determined.
• Perform complex tasks related to benefit administration such as contribution corrections and unusual participant requests.
• Administer the Supplemental Retirement Plan, including providing annual data to the actuary.
• Administer the phased retirement program, including reviewing requests for approval, tracking status, requesting wires and distributions for terminated participants.
• Complete quarterly trial balance summary for all retirement plans for the Office of Investment and Banking.
• Partner with Center of Expertise to create employee benefits education materials
• Draft knowledge articles with support of Center of Expertise
• Provide reports and dashboards to Center of Expertise and shared service leaders for tracking to determine improvement opportunities. Highlight trends and recommend opportunities based on the data.
• Main point of contact for internal audits for benefit administration portion of the audits, in consultation with the Center of Expertise
• Participate on special projects as a Subject Matter Expert (SME).
• Stay up-to-date on trends and developments related to retirement plans.
• Oversight for approving payment of plan expenses and use of forfeitures.

Required Qualifications

• Bachelor's degree
• 4+ years benefit plan experience, which may include any of the following: plan sponsor, consulting, or administration experience related to retirement plans OR a combination of education and/or experience to equal at lease eight years.
• Advanced level of proficiency with administrative practices and pertinent federal and state regulations affecting retirement programs.
• Strong interpersonal, communication and collaborative team skills.
• Strong consultative, facilitation, and project management skills.
• Proven organizational, analytical and problem-solving skills.
• Strong knowledge of Google Suite tools

Preferred Qualifications

• PeopleSoft Experience
• Provide excellent customer service
• Ability to comprehend and explain complex information to others
• Aptitude in accounting and math
• Must be able to quickly address, research, and solve problems
• Ability to meet deadlines and manage dynamic workloads
• Demonstrate enthusiasm for learning and professional development

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF)
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• with free or reduced rates in the Twin Cities metro area

Please visit the for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).