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Title Operations & Examination Lead - West Coast
Santa Ana, CA
Job Description
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoAre you someone looking for a leadership opportunity that will allow you to use your past Title Exam and Title Search experience on the West Coast while working for a world renowned title company? If so, First American Vacation Ownership has a unique remote opportunity available.
This role is a combination of leadership responsibilities coupled with performing title examination on complex title orders which require breadth and depth of experience.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
This role is a combination of leadership responsibilities coupled with performing title examination on complex title orders which require breadth and depth of experience.
What You'll Do
- Lead responsibilities will include coordinating the work and activities of others: resolving escalated issues, measuring and monitoring capacity, and coordinating workflow, assigning tasks and orders and providing training
- Title exam responsibilities will include performing title examination of complex title orders requiring a high level of title expertise
- Responsible for writing title products based on the application of procedural guidelines, requiring interpretation
- Responsible for providing underwriting interpretation within established guidelines
- This position will be customer interfacing
- Answers routine day to day questions received from the team
- Provides leadership, coaching and mentoring to the team
- Responsible for supervising special projects assigned by the department manager. Tasks may include delegating responsibilities to other team members
- Immediately escalating issues/concerns to department manager
- Assists department manager in the following tasks: Meeting department goals and timelines, managing existing pipeline and assisting in future resource planning, establishing and maintaining effective procedures for department processes, training new employees and cross-training existing employees, and conducting weekly/monthly audits of key functions within the department
- Consistently acts within accordance of the Vacation Ownership's Services Golden Rules and exhibits core First American values
- Will not be responsible for any direct reports
What You'll Bring
- 4+ years of experience with both title exam and title searching
- Demonstrated leadership skills
- Title Agent license preferred but not required
- Excellent verbal and written communication skills
- People/leadership/interpersonal skills
- Research skills
- Complex problem solving skills
- Ability to work well under pressure and remain flexible to changing schedules and demands
- Solid administrative skills
- Participative leadership style- advocates team concepts
- Able to establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities
- Resourceful
- High school diploma or equivalent
Pay Range: $19.65 - $34.20 hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
4+ years
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