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Job Description:

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection.
  • May mentor new staff.
• Other duties as assigned.

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years of customer service experience required and
• 0 to 2 years of general office experience required and
• 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and
• 0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred