Eligibility Specialist - Experienced (Hybrid)
Blaine, MN 
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Posted 7 days ago
Job Description
Job Posting End Date: March 28, 2024 at 11:59pm CST

Hiring range: $62,795 to $70,720 ($29.00 to $34.00 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.

In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. This posting will be open until filled, and will be used to fill current and future vacancies.

Position Description

The Eligibility Specialist determines eligibility for public assistance, manages public assistance programs, and provides case management by assisting individuals in maintaining ability, self-sufficiency, and independence.

The Anoka County Economic Assistance team is currently accepting applications to fill current and future Eligibility Specialist vacancies. Our Economic Assistance mission statement is, "To provide effective services with a focus on dignity and self-sufficiency." Eligibility Specialists conduct in-depth interviews with individuals, interpret multiple complex verifications and accurately apply them to determine initial and ongoing eligibility for public assistance programs such as food support, cash, emergency assistance, and healthcare.

The Eligibility Specialist performs work under general supervision. The Eligibility Specialist possesses a solid working knowledge of subject matter, handles moderately complex issues and problems associated with eligibility, and refers more complex issues to higher-level staff.

Eligibility Specialists perform complex work requiring an advanced level of technical knowledge in multiple programs, departmental processes, and automated caseload administration. Eligibility Specialists are troubleshooting and resource specialists who remain calm under pressure and process information quickly and accurately to meet the needs of the customers served. If having a positive effect on the lives of your community is part of your vocation, consider a career in Anoka County Human Services as an Eligibility Specialist!

This is a full-time, non-exempt, hybridposition. Interviews will take place as applications are received.

Pay & Benefits

  • Salary: $62,795 to $70,720 ($29.00 to $34.00 per hour). Pay will be evaluated based on experience.
  • 2024 Anoka County Salary Schedule Grade 30: $54,017 to $72,904 ($25.97 to $35.05 per hour).
  • 24 days of paid flexible time off and up to 12.5 paid holidays.
  • Comprehensive insurance, including medical, dental, vision, flex benefits and more at .
  • Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
  • Pension plan and other retirement investment options.
  • Advancement/professional development opportunities.

Work Location

  • This position will work at the Blaine Human Service Center, located at 1201 89th Ave NE, Blaine, MN 55434.
  • This position is currently designated for hybrid remote work. Workers may be required to come onsite on average two times per month, or as needed.
  • Expected work hours are Monday - Friday 8:00 a.m. - 4:30 p.m., flexible scheduling opportunities may be available.


Job Duties and Responsibilities

These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Eligibility Specialist.

  • Communicate public assistance program purposes and policies to individuals in a clear, polite, professional, and sensitive manner.
  • Review, approve, modify, and determine eligibility for public assistance programs.
  • Interview applicants and collect required documentation.
  • Assess emergency situations and determine immediacy of needs and requirements for resolution and intervention.
  • Provide public assistance case management using multiple systems.
  • Maintain concise and accurate records to ensure program integrity.
  • Interpret and apply federal, state, and local policy, and administrative procedures in determining eligibility.
  • Prioritize work daily, weekly, and monthly to coincide with deadlines established by state programs while remaining flexible for client appointments and emergencies.
  • Promote a diverse, culturally competent, and respectful workplace.
  • Collaborate with internal and external partners including investigative agencies to identify and refer potential welfare fraud situations and overpayment.
  • Analyze and interpret written, numerical, and verbal data from various sources to accurately determine eligibility.
  • Assist applicants in identifying resources that can help them meet their needs without reliance on public assistance programs.
  • Resolve discrepancies in case records including errors, problems resulting from miscommunication, and changes in policies or implementation of new procedures.
  • Use interpreter services as needed.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities Needed

  • High school diploma or equivalent education.
  • Three years of full time (2,080 annual hours) experience determining eligibility for public assistance programs in Minnesota.
  • Current experience determining eligibility for one or more of the following public assistance programs:
    • Supplemental Nutrition Assistance Program (SNAP)
    • Medical Assistance (MA) through MAXIS or METS
    • Minnesota Family Investment Program (MFIP)
    • Diversionary Work Program (DWP)
    • Minnesota Supplemental Aid (MSA)
    • General Assistance (GA)
    • Emergency Assistance (EA)
    • Emergency General Assistance (EGA)
    • Housing Support (HS)
  • Experience working with MAXIS and/or METS (MNSure) programs.

OR

  • High school diploma or equivalent education.
  • Three years of full time (2,080 annual hours) experience determining eligibility for public assistance programs in Minnesota.
  • Anoka County Eligibility experience in the last six months determining eligibility for one or more of the following public assistance programs:
    • Supplemental Nutrition Assistance Program (SNAP)
    • Medical Assistance (MA) through MAXIS or METS
    • Minnesota Family Investment Program (MFIP)
    • Diversionary Work Program (DWP)
    • Minnesota Supplemental Aid (MSA)
    • General Assistance (GA)
    • Emergency Assistance (EA)
    • Emergency General Assistance (EGA)
    • Housing Support (HS)
  • Experience working with MAXIS and/or METS (MNSure) programs.

Preferred Knowledge, Skills, and Abilities Needed

  • Able to communicate effectively with clients explaining complex rules and programs over the phone or in-person. To proactively correspond with clients, conduct interviews and explain complex rules and programs.
  • Able to interpret and understand federal laws, state statutes and regulations relating to public assistance programs.
  • Able to interpret financial documents such as tax documents, insurance policies, trusts, retirement accounts, etc.
  • Able to organize work, set priorities, make good decisions, and work independently under stress while maintaining clear, concise, and accurate records and reports.
  • Able to interpret and follow complex oral and written procedures
  • Able to enter data accurately and navigate a variety of computerized data systems and case management systems to ensure program integrity.
  • Able to use good judgement, compassion, and tact in dealing with clients.
  • Able to perform mathematical computations accurately and quickly.

Physical Demands and Work Conditions

  • Standard office environment
  • Equipment used includes computers, phones, and standard office equipment
  • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

Selection Process

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment Requirements

Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka County

As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees. We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees .

Commitment to Affirmative Action and Equal Opportunity Employment

Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.

If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit:

Anoka County is an Equal Opportunity Employer, please see our EEO policy:


Anoka County is committed to the principles of equal employment opportunity. It is the policy of Anoka County to recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner which will further the principles of equal employment opportunity.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 3 years
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