Field Support Specialist

Let’s talk about Canteen One!  We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – Free parking - Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – One block from light rail transit - Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company.  We know the next big idea can come from anyone.  We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.


A fresh approach to great results
Are you self-motivated? Do you love being in the middle of everything?  This is a complex position that handles activities related to building and managing vendor relationships as it pertains to Canteen One Account Payables, its impact on working capital and product alignment. This entails contract compliance, invoice setup, reporting and analysis, new client implementation, working with the vendor’s account receivables departments and their monthly statements, etc.

More specifically, in this role you’ll be able to:

• Coordinate new client implementation and setup
• Manage month-end payments to optimize working capital
• Ensure contract compliance with monthly reporting, analysis and invoicing
• Build collaborative working relationships with vendor’s AR and Credit departments
• Invoice setup and notify vendors of improper setup and or rejected invoices
• Track shrink investigations and invoices and communicate billable shrink
• Review vendors’ monthly statement of account
• Vendor reporting and analysis

• Experience building customer relationships, complex account reconciliation, purchase order process and analysis
• Intermediate to Advanced Microsoft Excel
• On-the-job experience writing routine reports and correspondence
• Demonstrated ability to adapt to changing priorities, set priorities, and ability to multi-task required
• Demonstrates strong time management and organizational skills
• Excellent customer service skills, and ability to negotiate and persuade
• Experience with positive interpersonal communication skills (writing, speaking and active listening)

• ERP (i.e. JD Edwards, SAP, Oracle, PeopleSoft) and Report Writer (i.e. Business Objects, Crystal Reports) experience Preferred

• Bachelor’s degree, which is strongly preferred, with one or more years of related experience; or an Associate’s degree, which is preferred, with five (5) years of relevant experience; or a high school diploma with ten (10) years of relevant experience

If you find our company intriguing and the position sounds like a great fit … what are you waiting for?  Click Apply Now!

Achieving Leadership
Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Amenities: Medical, dental, vision, supplemental insurance, PTO, holidays, matching 401(k); Free Parking; Dress for Your Day; complimentary snacks, fruit, and coffee/tea/hot cocoa; Paid time off to volunteer for corporate sponsored events; Sporting event tickets frequently raffled off; Discount Marketplace (discounts and products from thousands of retailers, restaurants, hotels, etc.); Multiple company sponsored social events per year, etc.