What success looks like in this role:
Execute rapid and precise protocols for validating incident impact accurately
Spearhead communication channels such as bridge calls demanding accountability from all involved parties
Instigate swift and decisive escalations when warranted until optimal resolution hierarchy is engaged
Lead from front to document incident with meticulous, accurate, and unambiguous details
Take command of executive communications that provide a concise yet comprehensive details on the state of major incident and articulate the impact on business operations with unwavering clarity
Generate reports on post incident analysis and lessons learned with insights to aid customer on strategic decisions
You will be successful in this role if you have:
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