Case Processor (Office Automation) (12 Month Register)
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Posted 11 days ago
Job Description

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
39 positions to be filled in the Independent Office of Appeals, HQ, Shared Team Admin Redact Support.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

  • Supports multiple offices and teams consisting of professional and technical employees both remotely and onsite.
  • Retrieves from automated systems a variety of reports and technical material including forms, correspondence, supporting statements, and documents that contain legal, technical, or procedural language pertaining to the administration of the revenue laws.
  • Researches, analyzes, and extracts information from internal and external sources, subject to different sets of rules, regulations, and procedures. The incumbent extracts portions of file and summarizes data in connection with ad hoc report requests and submits response for ultimate transmission to the requesting party.
  • Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases. Secures, updates, and reviews case information to build the administrative record.
  • Manually and electronically prepares folders, case files, acknowledgements, forms, closing documents, and transmittal instructions for use by technical team members to assist them in arriving at the final disposition of a case and executing case processing.
  • The employee is considered an expert source of information on automated systems for examination, collection and specialty source casework including administrative processes, facility support services and records retention policy. The incumbent may be designated as the Information Resource Coordinator (IRC) for multiple offices. Organizes, maintains and disposes of physical and electronic files and records, manuals, handbooks, and other related materials. Incumbent serves as a subject matter expert for multiple offices in regards to records management issues, coordinating annual records inventories, updating file plans, and ensuring accurate transfers and disposal of Appeals Records.
Requirements Conditions of Employment

  • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
  • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
  • Subject to a 1-year probationary period (unless already completed).
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
  • This is a bargaining unit position.
  • Tour of Duty: Work Schedule: Full-time. Tour of Duty: (Monday - Friday; 8:00am - 4:30pm; Day Shift)
  • Alternative work schedule, staggered work hours or telework may be available.
  • Relocation expenses - no
  • Obtain and use a government-issued charge card for business-related travel.
  • If this position is designated as hard to fill and you were referred by an IRS employee, the employee may be eligible to receive a bonus for referring you under The Employee Referral Bonus Program (ERBP), recruiting strategy.
You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: Applicants must have one (1) year of specialized experience at the level of difficulty and responsibility equivalent to GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience using computer programs, guidelines and/or procedures to provide effective administrative assistance (i.e., mail duties, shipping etc.) to managers and technical employees; Experience with written and oral communications to communicate with others sufficiently to meet and deal effectively with employees, management, and others to accomplish program assignment(s). In an office setting, experience with filing, photocopying, faxing, shredding, typing, scanning of documents, and/or uploading customer information into an internal system.


You must meet the following special requirements:
Candidates must meet the typing proficiency and office automation skills, as well as the experience and/or education required for this position. Applicants must be a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test.

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

For more information on qualifications please refer to OPM's Qualifications Standards

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.

If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 12/28/2023, 03/16/2024, 06/16/2024 and 09/16/2024. This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 5 days prior to the additional cut-off date(s). Eligible applicants in the highest category who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date who place in the highest category will be considered next. Selections from this announcement may be made no later than (NLT) 12/28/2024.

Additional information

Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

Building Locations:

  • 1 Vacancy: Sacramento, CA (CA6139) 4330-Watt Street, Sacramento, CA- NORTH POINTE CORPORATE CENTER
  • 1 Vacancy: Chicago, IL (IL0236) 230 S. Dearborn Street, Chicago, IL - JOHN C. KLUCZYNSKI FEDERAL BUILDING
  • 3 Vacancies: Memphis, TN (TN0005) 5333 Getwell Road, Memphis, TN (CAMPUS) (ECC - MEMPHIS)
  • 1 Vacancies: St. Paul, MN (MN1600) 30 East Seventh Street, St Paul, MN -WELLS FARGO BLDG
  • 3 Vacancies: Ogden, UT (UT0035) 324 25th Street (CAMPUS), Ogden, Utah -JAMES V. HANSEN FEDERAL BUILDING
  • 1 Vacancy: Milwaukee, WI (WI1720) 211 West Wisconsin Avenue, Milwaukee, WI -211 BUILDING
  • 1 Vacancy: Greensboro, NC (NC2668) 4905 Kroger Blvd, Greensboro, NC -GREENSBORO HQ
  • 2 Vacancies: East Hartford, CT (CT3323) 333 East River Drive, East Hartford, CT - EAST HARTFORD
  • 2 Vacancies: Laguna Niguel, CA (CA0521) 24000 Avila Road, Laguna Niguel, CA - LAGUNA NIGUEL
  • 1 Vacancy: Salt Lake City, UT (UT1522) 178 South Rio Grande Street, Salt Lake City, UT -FIVE GATEWAY
  • 1 Vacancy: San Antonio, TX (TX2982) 8122 Datapoint Drive, San Antonio, TX - ASHFORD OAK
  • 1 Vacancy: Columbia, SC (SC0068) 1835 Assembly Street, Columbia, SC - COLUMBIA-THURMOND
  • 1 Vacancy: Portland, OR (OR0043) 1220 SW 3rd Avenue, Portland, OR - E. GREEN W. WYATT FB
  • 1 Vacancy: Buffalo, NY (NY7340) 130 Elmwood Avenue, Buffalo, NY -NIAGARA CENTER
  • 1 Vacancy: Jackson, MS (MS0083) 100 W Capitol, Jackson, MS -JACKSON
  • 1 Vacancy: Kansas City, MO (MO1840) 2345 Grand, Kansas City, MO - APPEALS/COUNSEL/CIDV
  • 1 Vacancy: Grand Rapids, MI (MI2210) 3251 N Evergreen Dr NE, Grand Rapids, MI -GRAND RAPIDS, MI (RELOCATION)
  • 1 Vacancy: Indianapolis, IN (IN0133) 575 N Pennsylvania, Indianapolis, IN -INDY-M/C FOB, IN /DET
  • 1 Vacancy: Des Moines, IA (IA0112) 210 Walnut Street, Des Moines, IA -DES MOINES, IA-FBCT
  • 1 Vacancy: Miami, FL (FL0061) 51 SW First Avenue, Miami, FL- CLAUDE PEPPER FB
  • 1 Vacancy: San Jose, CA (CA6116) 55 South Market Street, San Jose, CA -SAN JOSE HQ
  • 1 Vacancy: Phoenix, AZ (AZ7748) 4041 N Central Ave, Phoenix, AZ -PHOENIX HQTR OFFICE
  • 1 Vacancy: San Bernardino, CA (CA8050) 290 North D Street, San Bernardino, CA - SAN BERNARDINO
  • 10 Vacancies: Any Appeals location listed in this announcement.
  • A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

  1. Online Application - Questionnaire
  2. Education - See Education Section above
  3. Registration/License (if applicable) - active, current registration/license
  4. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/16/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/16/2024.

To preview the Application Questionnaire, please click the following link:

  • To begin the application process, click the "Apply Online" button.
  • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
  • To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 09/16/2024.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .
Agency contact information IRS Cincinnati External


Appeals - Shared Team Administrative Redact Support
1111 Constitution Ave NW
Washington, DC 20224
Next steps

Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Full-time -
Salary and Benefits
$42,022 - $67,589 per year
Required Education
High School or Equivalent
Required Experience
1 year
Security Clearance Note
Not Required
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