Manager, Collections (Global Business Services)
Arden Hills, MN 
Posted 23 days ago
Job Description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

**This a hybrid role and will work out of our Arden Hills, MN offices**

The Boston Scientific Global Business Services Team (GBS) is committed to driving value and support for our customers through our shared-services model. We are represented around the globe and provide several different services to BSC, such as Accounting, Payments, T&E, and much more. We are excited to be expanding our US-based Collections department and are seeking a results-oriented, client-focused, and experienced manager to play an integral role in growing this new team in a secondary location.

The primary responsibility of the Manager, Collections is to oversee day-to-day operations within the collections department and provide guidance and support in reviewing assigned portfolios to meet the company's quarterly KPI targets. The individual in this role will also be responsible for implementing processes and controls to ensure write-offs are minimized and billing issues are identified and resolved, as well as monitoring customers' performance against approved payment plans and managing all account assignments to our third-party collection agency.

Your responsibilities will include:

  • Manage the productivity and address/resolve escalations from the Collections teams.
  • Provide subject matter expertise and serve as point of escalation in matters concerning collection strategy and customer communication.
  • Provide Analysis for Divisional Reviews and meet reporting deadlines for SOX compliance.
  • Review processes and proactively identify key operational areas of improvement, work with the respective departments, and propose enhancement for automation and efficiency.
  • Develop and document requirements when implementing new processes and systems that affect the departments
  • Effectively manage relationships with internal and external clients
  • Demonstrate leadership and team empowerment, providing continuous coaching
  • Participate in the hiring process and yearly performance reviews
  • Other special projects/duties as assigned

Minimum Qualifications:

  • Minimum of a bachelor's degree
  • Minimum of 7 years of experience in managing, engaging, and leading team members.
  • Demonstrated experience and knowledge of the order to cash processes.
  • Demonstrated experience with relevant technology/platforms and analytical thinking to support solutions for operational efficiency
  • Demonstrated process improvement experience (Automate, Improve, Design, Streamline)
  • Experience communicating complex subjects in a clear and concise manner to a wide variety of stakeholders with differing levels of technical and business knowledge

Preferred Qualifications:

  • Influence and change agent with collaborative partnership style
  • Accounting, Analytics, detail oriented, capable to assess broader picture
  • Excellent problem-solving skills
  • Ability to work independently with minimal guidance but also a team player sharing ideas and project responsibilities
  • Ability to prioritize and show flexibility as needed
  • Ability to work under deadline pressures while maintaining a positive work environment

Requisition ID:555684

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!




Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
7+ years
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