First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

First Transit is now hiring first-class reservationists who will be responsible for responding to inbound phone inquiries, scheduling customer trips and providing excellent and caring customer service. Our ideal candidate possesses superior communication and customer service skills both in person and over the phone. We will train you to become a customer service superstar, you just need to have that desire and determination to succeed!

Reservationist responsibilities include:

• Be the first point of contact for all inquiries regarding customer rides
• Answer all inbound phone inquiries promptly and courteously
• Schedule customer rides
• Be the liaison between clients and First Transit in resolving customer service issues
• Provide prompt excellent and caring customer service when speaking with clients
• Records type of service/related information accurately on each ride request.
• Effectively prioritize tasks and manage time

Reservationist requirements:

• 19 years of age or older
• Ability to communicate effectively in English
• Demonstrate regular and consistent attendance and punctuality
• Subject to pre-employment drug tests
• Sit in a small call center environment
• Must be able to work a schedule including weekends

Benefits

We offer $16.50 and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

• Flexible schedule working only 3.5 - 4 days a week (still Full Time!)
• Independent working environment
• Hours of Operation 6am-5pm - NO Night shifts

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

Your dedication to providing wonderful customer service is imperative for success in this position. Our St. Paul location operates Metro Mobility paratransit service for the Metropolitan Council.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.