We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

Responsible for supporting the functionality and efficiency of Linux and Unix Operating Systems primarily Redhat Linux and Solaris Server support.
Regular duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and validating and implementing critical system patches and system upgrades.

Key Responsibilities:
Responsible for supporting the functionality and efficiency of Linux and Unix Operating System.
Lead teams in the delivery of second and/or third level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
Single point of Contact and escalation point of contact for L3 resolutions and issues for all the assigned client deliveries.
Act as L3 support expert for the L1 and L2 teams
Responsible to identify and automate the regular server support routines based on client requirement and infrastructure requirements.
Responsible for teams to deliver of daily steady state tasks such as user administration, monitoring of servers, and monitoring antivirus updates, daily proactive health checks .
Responsible for define proactive Service improvement plans, execute and deliver with the Steady State delivery teams.
Perform daily checks on servers, analyze logs.
Conduct performance tuning of servers.
Conduct incident investigation. Conduct detailed troubleshooting of incidents and upgradation and provide technical solutions to a wide range of difficult problems.
Responsible for Peer-review and approval of each and every infrastructure change requests IM Plan, Backout plan and performing Impact Analysis before any change is approved in the ITSM tool. Take lead or directly take care of complex infrastructure change requests.
Recommend corrections in current client environment.
Relay alerts and situation status information to both client and Unisys management.
Provide referrals and/or dispatches to other service providers to ensure that the client's service level and technical requirements are met.
Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete.
Suggest, develop and conduct user training, technical training and orientation.
Identify and perform a variety of independent analysis and problem resolution assignments.
Define approaches and provide extensive business and/or technical expertise to attain objectives.
Interact with clients in person or telephone.

You will be successful in this role if you have:

* Proven experience in leading technical teams and project work
* Project and day-to-day operational management and support of the company's enterprise class, mission-critical infrastructure
* Server and application upgrade and/or Data Center migration experience
* Deliver third level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
* Conduct incident investigation. Conduct advanced troubleshooting of incidents and provide technical solutions to a wide range of difficult problems.
* Execute complex changes, prepare and execute changes per implementation plans.
* Coordinate critical customer issues as well as new product and/or system implementations.
* Relay alerts and situation status information to both client and Unisys management.
* Provide referrals and/or dispatches to service providers to ensure that the client's service level and technical requirements are met.
* May prepare technical documentation and ensure that technical and customer documentation is clear, accurate and complete.
* May develop and conduct user training, technical training and orientation.
* Must have experience in working with ServiceNow and execution of ITIL processes
* May lead small teams on defined projects