Instructional Designer
Fort Worth, TX 
Posted 2 days ago
Job Description

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

Position Summary (Purpose of job):

The Instructional Designer is a member of the Business Optimization team within the Pharma organization designing and developing curriculum for the Customer Experience Operations contact center. The subject matter includes content to support Customer Support, Technical Solutions, and Shared Services for both new hire training and existing employee development. This position reports to Director, Training Contact Center within Customer Experience Operations.

Primarily, the role of Instructional Designer functions as the department subject matter expert (SME) for instructional design, e-Learning, and learning technologies demonstrating up-to-date expertise in adult learning theory, best practices, various delivery modalities, and new technologies. Key responsibilities include, but are not limited to:

  • Manage Subject Matter Experts (SME's) and stakeholder relationships to clearly understand the business, target audience and content needs to construct learning and performance outcomes.
  • Develop content using various learning technology tools and resources.
  • Analyze, build, develop, and maintain new hire training program(s).
  • Perform business and performance analysis to determine training objectives, goals, and learner characteristics such as existing knowledge and skill level, as well as knowledge and skill gaps.
  • Use knowledge of instructional system design (ISD), technologies, and adult learning theory to propose learning solutions that are cost-effective, easy-to-create and maintain, visually and instructionally compelling and that provide a rewarding experience for the learner.
  • Establish goals and learning objectives to design appropriate and effective curriculum by leveraging instructional design methodology.
  • Manage the end-to-end instructional design process with a sense of urgency and drive for results.
  • Employ a rapid-development approach and strong instructional design to build creative and innovative training videos, games, job aids, posters, manuals, and related learning/e-learning deliverables. Bring best-of-breed learning techniques and technology into the development of training program and solutions.
  • Conduct train-the-trainer sessions (both virtual and instructor led) to ensure delivery of materials is consistent across all markets and trainers understand the course content, learning objectives, delivery method, and evaluation procedures.
  • Ensure smooth transition from final material design to implementation of program by partnering with the delivery team.
  • Drive projects to execute successfully, managing project milestones and team responsibilities for accountability.
  • Partner with Content Administrator to manage and maintain LMS and Content Library.
  • Design course-level assessments to ensure learning objectives were addressed in the content at an appropriate learning level. Analyze for effectiveness.
  • Compile and analyze dashboard results on evaluations (assessing readiness, job impact, and business impact).
  • Other training responsibilities as defined by leadership and the organization.


  • Design course-level assessments to ensure learning objectives were addressed in the content at an appropriate learning level by compiling and analyzing results of evaluations (assessing readiness, job impact, and business impact).

Minimum Job Qualifications:

Business Experience 3+ years of previous experience in instructional design and e-Learning development or related functional experience.

Specialized Knowledge/Skills -

  • Prioritization and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
  • Must be detail-oriented, flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities.
  • Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits.
  • Ability to design and develop engaging and interactive training using a variety of modalities and methods.
  • Advanced Microsoft Office application skills.
  • Experience using authoring tools such as (Articulate Storyline/360, Captivate).
  • Strong written and verbal communication skills, including proofreading/editing.
  • Proficiency with multimedia and e-learning tools such as Captivate, PowerPoint, Vyond, Camtasia, Articulate Pro, Storyline, and Adobe CS5 Suite - Photoshop, Fireworks, InDesign, Illustrator, Dreamweaver, and Flash.
  • Graphic Design and audio/video editing experience
  • Working knowledge of Learning Management Systems (Cornerstone onDemand preferred).


  • 4- year degree in related field, or equivalent experience.

Working Conditions:

Environment (Office, warehouse, etc.) - Office in Fort Worth, TX

Physical Requirements (Lifting, standing, etc.) - General Office Demands

Career Level - IC-Professional - P2

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3+ years
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